Senior Account Manager

3 weeks ago

Dublin, Dublin City, Ireland OLIVER Ireland Full time

Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

ROLE: Senior Account Manager

LOCATION: Ireland

REPORTS TO: Group Account Director

A LITTLE BIT ABOUT THE ROLE:

This is an exciting and challenging role for an experienced Senior Account Manager who will be joining our newly launched in-house studio team working with a global leader in the drinks industry. The core role will focus on building great relationships with marketing professionals and collaborating with a cross-departmental team of people to deliver projects that result in growth for our clients.

The ideal candidate will have experience leading social, campaign adapt, CRM, ecomm and POS projects from start to finish. They will have a track record of delivering on-brief quality work and growth in their client relationships. They will be excited about working across a portfolio of brands.

Key Responsibilities:

  • Client relationship management: Build and maintain strong, long-lasting client relationships with the local market teams. Act as the lead point of contact for all client account management matters. Embody and implement quality service levels across all interactions with clients. Elevate the quality of client briefs and OLIVER's response to them. Keep senior management up to date on the account health.
  • Strategic Planning: Collaborate with clients and OLIVER teams to develop strategies on projects and services that align with their business goals and objectives. Provide strategic recommendations, forward plan activity and ensure the timely delivery of campaigns.
  • Project Oversight: Write statements of work for new projects. Oversee the execution of multiple projects simultaneously, ensuring that they are completed on time, within scope, and within budget. Manage day to day communications of projects that you are working on, including project status, contact reports, and risk logs. Escalate and resolve project risks.
  • Team Leadership: Develop a deep understanding of the client's business and brands to inspire and influence OLIVER teams. Foster an environment of collaboration and performance. Provide leadership to cross-discipline agency teams and client account meetings.
  • Financial Management: Manage client account budgets, ensuring all projects are profitable and delivered in scope. Oversee billing and reporting for client accounts. Responsible for reporting against financial targets.
  • Performance Measurement: Collaborate with strategy and social teams to analyse campaign performance and provide reports and recommendations for optimization.
  • Industry Insight and Innovation: Stay informed about industry trends and innovations to keep clients at the forefront of advertising practices. Bring the best of OLIVER and The Brand Tech Group to the client.
WHAT GOOD LOOKS LIKE:
  • Relevant agency and project experience.
  • Proven track record of managing and growing client accounts.
  • Exceptional communication, negotiation, and presentation skills.
  • Strong leadership skills with the ability to inspire and motivate a team.
  • Ability to manage multiple projects in a fast-paced environment.
  • Confident managing multiple client stakeholders.
  • Strong analytical skills with a focus on data-driven decision making.
  • Ability to work as part of a global team, with team members based in market, offshore and in other regions.
  • Proven track record delivering high quality projects that deliver impact for clients.
  • Demonstrable experience of delivering win-win solutions for clients and agency.
  • Proven track record of proactivity and initiative in client partnerships.
  • Ability to be onsite with clients and the OLIVER team minimum 3 days a week. Understanding the flexibility will be required at times to meet the needs of the client.

Our values shape everything we do:

Be Ambitious to succeed.

Be Imaginative to push the boundaries of what's possible.

Be Inspirational to do groundbreaking work.

Be always learning and listening to understand.

Be Results-focused to exceed expectations.

Be actively pro-inclusive and anti-racist across our community, clients and creations.

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Sales and Business Development
  • Industries: Advertising Services
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