French Connection, Sales Consultant,Part Time, Temporary
4 weeks ago
GET TO KNOW US
At French Connection, our mission is to offer a premium high street experience to all, ensuring the customer is at heart of everything we do.
KNOW THE ROLE
French Connection Concession in our Arnotts store are currently looking for a sales advisor to join their team on a part-time basis.
Duties and Responsibilities
- Ensure that customer service is your number one priority and always put the customer needs first.
- Consistently deliver a premium level of customer service to all customers.
- Use your product knowledge and your variety of selling techniques (i.e. fit, sizing, fabric content, ranges etc) to fulfil the customers’ needs.
- Meet individual, and store sales targets by maximising sales at every opportunity through the use of ATV, link selling and add on opportunities.
- Deal with customer enquiries and refunds professionally and effectively, converting refunds into sales opportunities where possible.
Commercial
- Have an awareness of store and company best sellers to increase sales opportunities.
- Read and have an awareness of the weekly Bulletin to improve business understanding.
- Maintain maximum stock availability through effective use of replenishment.
- Actively participate in, and support, company incentives and competitions to increase sales (i.e. Top Sellers Club).
- Have an awareness of competitor activity and feedback any suggestions to the management team accordingly.
People
- Welcome everyone entering the store with a friendly and warm open approach.
- Welcome new team members, ensuring they are welcomed and supported in your store.
- Act as a team player and identify when somebody in the team needs support.
- Remain calm, professional and focused, acting as a brand ambassador at all times.
- Remain open minded and responsive to the views of others, demonstrating active listening skills and using appropriate language.
- Tackle any disagreement constructively and professionally, working to resolve any conflict in a timely manner, using the help of management (if required).
Operations
- Ensure the store is a safe working environment by adhering to company H&S guidelines and legislation, including awareness of the location of the first aid kit, fire extinguishers and emergency evacuation plan.
- Maintain housekeeping standards, ensuring all front and back of house areas are kept clean and tidy.
KNOW WHAT WE’RE LOOKING FOR
- Strong leadership skills.
- Customer service skills.
- Passionate.
- Ability to motivate others.
KNOW HOW WE WORK
Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.
We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.
We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.
We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.
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