Complex Motor Claims Adjuster

2 weeks ago

Dublin, Dublin City, Ireland AIG Full time

Complex Motor Claims Adjuster

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Motor Claims Adjuster to make more of your expertise and experience within Claims.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

About the role

What you need to know:

The primary purpose of this role is to investigate evaluate, negotiate and settle liability disputed motor damage and theft claims. Determine whether to accept and deny a claim based on all documentation received. Typical claims include multiple car accidents where fault and liability is an issue.  

  • Utilizes acceptable investigation claims handling and settlement techniques that achieve cost effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records. May require additional contact with other parties (i.e. claimants, third parties such as motor repair centers, etc.) as deemed necessary. Utilizes diary system to pro-actively resolve outstanding issues and to ensure timely processing and closure of claim.
  • Provides timely service throughout the life of the claim by meeting all service level agreements, initiating timely contact to all appropriate parties, and responding to incoming inquires according to company policy and procedures.
  • Maintains accurate system data and documentation by collecting, recording, analyzing, and summarizing information.
  • Determines and timely sets appropriate reserves within authority level.
  • Identify subrogation opportunities and fraud potential and make appropriate referrals.

What we're looking for:

  • Several years of experience working in motor damage handling.
  • Ability to prioritize and multi-task effectively in a fast-paced environment.
  • Ability to communicate information clearly and concisely both verbally and in writing.
  • Requires proficiency in Desk Management, phone 'etiquette', time management and dealing with difficult customer.
  • Strong negotiation skills.
  • Handle technical referrals from other claim handlers.

A look at our benefits

At AIG, we have a 100-year legacy of working to make the world a better place.  And that begins with our employees. We're proud to offer a competitive salary along with annual performance related bonus and a range of employee benefits and resources that help you protect what matters most; a company funded health care scheme, a competitive holiday allowance with an additional two company days per year, automatic enrolment into a generous defined contribution pension scheme, smarter travel options such as bike to work and tax saver travel scheme, staff discounts and wellbeing initiatives. We provide a variety of leaves for personal, health, and family needs. We also offer volunteer days, for example, the "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community.

We also believe in fostering our employees' development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. AIG also has a tuition reimbursement program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Functional Area:

CL - ClaimsEstimated Travel Percentage (%): No TravelRelocation Provided: NoAIG Europe S.A. (Ireland branch)

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