Front Desk Agent

4 weeks ago

ireland TN Ireland Full time

Job Title: Front Office Agent

Department: Front Office

Responsible To: Front Office Supervisor/Front Office Manager

Main Purpose of Job: To serve as our guests’ first point of contact and manage all aspects of their accommodation including registering guests, managing reservations and providing information about rooms, rates and amenities. Helping to create a pleasant and memorable stay for our guests.

Liaises with: All Hotel Departments

MAIN DUTIES
  1. Welcome guests upon their arrival and assign their rooms, as required.
  2. Perform all check-in and check-out tasks.
  3. Inform customers regarding authorisation and payment methods and verify their credit card data.
  4. Register guests and collect all essential contact and payment information.
  5. Provide information about our property, available rooms, rates and amenities.
  6. Liaise with our housekeeping staff to ensure all rooms are prepared and accommodate all our guests’ needs.
  7. Upsell additional facilities and services, when appropriate.
  8. Maintain updated records of bookings and payments.
  9. Maintain a friendly, cheerful and courteous demeanour at all times.
  10. Respond to customer issues, complaints, problems in a quick and efficient manner to maintain a high level of customer satisfaction and quality service.
  11. Ensure safety standards are met by following guest check-in and security procedures and reporting suspicious activity to security, manager, or Manager on Duty.
  12. Participate in training programmes as required.
  13. Arrive to work on time, appropriately groomed and in the correct uniform.
  14. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which can include day, evening or weekend shifts.
HEALTH & SAFETY
  1. To fulfil your obligations under the Health & Safety at Work Act 1989 and any revisions or additional legislation made thereto.
  2. To ensure that reasonable care is taken for health and safety of yourself, other employees, guests and any other person on the premises.
  3. To keep your work area tidy and safe and report any hazard, accident, loss or damage to management.
  4. To be aware of trained first-aid personnel on the premises and the location of first aid box.
  5. To observe all safety rules and procedures, including those laid down in the Health & Safety Statement for your place of work.
  6. To carry out and promote fire and accident drills as directed by the hotel safety officer.
OTHER DUTIES

The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management.

QUALIFYING CRITERIA
  1. Good organisational skills.
  2. Strong team player.
  3. Excellent communication skills both written and verbal.
  4. Positive attitude, cheerful and courteous demeanour.
  5. Ability to work flexible hours.
  6. Ability to remain calm whilst under pressure.
  7. Computer literate.
  8. Knowledge of Opera or Other world Class Property Management System is required.
  9. Additional languages an advantage.
BENEFITS
  1. Regularly stocked canteen for meals, snacks and beverages while on duty.
  2. Discounts in our Spa, Hotel & Golf course.
  3. Discounted staff and friends and family rates available in other group properties in the United States, and the United Kingdom.
  4. Free Car parking.
  5. Regular staff appreciation initiatives.
  6. Opportunities to develop and grow through assisted educational opportunities.
  7. Sick Benefit scheme.
  8. Personal locker where required.
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