Receptionist
4 weeks ago
Join to apply for the Receptionist role at Anantara The Marker Dublin Hotel.
This is a superb opportunity to join the hotel team of Anantara The Marker Dublin Hotel Front Office Department as Receptionist.
Anantara The Marker Dublin Hotel is a Leading Hotel of the World and it is imperative that the candidate has the ability to deliver a high level of service in a confident and professional manner.
What Do We Have To Offer You:
- Competitive Salary
- Premium rates for Sunday work
- Career Progression
- Refer a Friend program - €500 bonus for a referral of your friend or acquaintance for a vacancy in Anantara The Marker Dublin Hotel or another hotel of Minor Hotels Group
- Excellent Room Employee Rates in over 350 Minor properties worldwide
- Unlimited access to our eLearning platform
- Increased holiday entitlement for long service employees
- Meals whilst on duty in our employee restaurant
- Employee Recognition Awards
- Employee Assistance Program - mental health and wellbeing support
- Complimentary provision and laundry of uniforms
- To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests.
- To have an understanding of the Hotels Vision & Mission statement as communicated to the team.
- To ensure that areas of responsibility are clean and well maintained and cleaning checklists are adhered to.
- To report defective materials and equipment to the appropriate departments.
- To ensure that the ambience in departments (lights, music and temperature) are controlled.
- To be vigilant throughout the Hotel to promote security.
- To have strong product knowledge of all areas of the hotel.
- To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams.
- To provide support where necessary in other areas of the Hotel.
- To comply with the hotel's cash handling procedure.
- To attend appraisal reviews when requested by Head of Department.
- To understand and comply with the hotel's employee handbook.
- To attend departmental daily briefings.
- To attend monthly departmental meetings/General Team Meetings, ECCM when required.
- To adhere to the hotel's grooming procedures.
- To clock in and out of the Timepoint at the start and finish of each shift and for breaks. To inform your manager if you did not receive your break entitlement.
- To comply with the hotel's Fire and Emergency procedures.
- To comply with the Health & Safety regulations of the hotel.
- To comply with the Food Hygiene regulations of the hotel.
- To ensure all accidents and incidents are investigated and reported in accordance with the hotel's accident/incident reporting procedure.
- To support the hotel's Environmental policy by complying with waste management and monitoring energy efficiency.
- To carry out all duties in line with departmental Standards Manual (Leading Quality Assurance).
- Provide a channel for communication within the hotel to effectively deal with all telephone and email enquiries in a professional and courteous manner.
- To be fully aware of any menu updates, hotel promotions, corporate promotions or specials.
- To be knowledgeable and informed about the introduction of products.
- To carry out cleaning as required.
- To liaise with other departments to ensure that all guest requests are attended to efficiently.
References:
All employment offers made are subject to a valid work permit and us receiving two satisfactory references, which could be:
- A corporate email and/or phone number or
- A letter on headed paper signed by the manager / HR.
We will not ask for reference details until you reach the interview stage.
Skills:Front Office, Hospitality, Hotel Management, SAP, Guest Relations
Benefits:Meal Allowance / Canteen, Uniforms/Dry Cleaning, eLearning, Career Progression, Employee Room Rate, Employee Rewards
Seniority level- Entry level
- Full-time
- Administrative
- Administrative and Support Services
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