Law Enforcement Operations Associate, EMEA

3 weeks ago

Dublin, Dublin City, Ireland Concentric Full time

We are currently looking to hire a Law Enforcement Operations (LE Ops) Associate, EMEAto join our team (embedded with our client in Dublin, Ireland )

*This position supports EMEA, as candidates must reside in Dublin or the surrounding area. This position allows for a hybrid work arrangement from our Dublin, Ireland Headquarters.

JOB DESCRIPTION

The Law Enforcement Operations (LE Ops) Associate is pivotal in maintaining coordination between client teams, key law enforcement officials, and government agencies. This role drives strategic safety efforts for the client community and coordinates responses with other cross-functional teams. You will primarily review and analyze legal requests for user data for accuracy while ensuring user privacy is respected in accordance with Company terms of service, privacy policies, guidelines, and applicable law. You will also contribute to managing safety threats to the client community by taking appropriate action through liaison with law enforcement agencies.

RESPONSIBILITIES

  • Respond to requests from law enforcement and government authorities in EMEA, APAC, and NA regions.
  • Investigate, track, analyze, and accurately respond to a variety of legal requests for user data, working directly with law enforcement authorities, government agencies, and court officials.
  • Review and assess requests related to critical safety incidents, emergency and emergency-in-progress situations that require timely and accurate response and engagement with Law Enforcement in order to keep the client community safe.
  • Identify and flag potentially high-risk requests for internal escalation and review to LE Ops management.
  • Comprehensively document investigation results and decisions.
  • Maintain high levels of confidentiality and accuracy while performing investigations.
  • Ability to demonstrate excellent judgment and provide recommendations on the best course of action for responding to requests.
  • Work with CS, Safety, and Trust teams to develop and refer relevant criminal matters to law enforcement authorities.
  • Demonstrate great judgment and be open to sharing best practices with your LE Ops colleagues.
  • Provide guidance and mentorship to other LE Ops associates; participate in the training of new associates.
  • Ensure that urgent cases are identified, actioned effectively, and handled in accordance with applicable laws and internal community standards and policies, in particular, TMT (Threat Management Team) cases, which pose the highest risks to the company.
  • Act as POC, as needed, between LE Ops and other teams to ensure correct escalation paths are followed.
  • Work with stakeholders to find resolutions and support the other associates with urgent/complex cases through the use of prescribed guidelines or alternatives in analyzing situations.
  • Core work involves all regular responsibilities of a level 7 LE Ops Associate, plus a mix of handling sensitive work types and identifying and implementing improved ways of working between LE Ops and internal and external stakeholders.
  • This role requires building relationships with the following stakeholders outside LE Operations:
    • Legal
    • Global Safety and Security
    • Global Crisis Management
    • Other Trust and CS / Safety Teams
    • External law enforcement and government authorities and agencies

REQUIRED QUALIFICATIONS

  • 4+ years of relevant experience in legal operations, investigative, or analytical roles.
  • Skilled in various computer systems, internet technology, and software (MS Office, etc.).
  • Strong interpersonal and communication skills, both written and verbal.
  • Analytically minded with strong attention to detail and accuracy.
  • Advanced knowledge of SQL and Salesforce and/or an interest in learning more.
  • Ability to manage and prioritize large ticket volumes.
  • Confidence in corresponding with law enforcement at all levels in a tactful and considerate manner, ensuring a positive stakeholder experience.
  • Uses knowledge of how different teams across their function impact the achievement of objectives.
  • A self-starter who enjoys working in a rapidly changing environment.
  • Manages time efficiently and prioritizes deliverables effectively.
  • Acts as a specialist, providing subject matter expertise and/or guidance to more junior team members.
  • Works with a high degree of independence and initiative to resolve issues.
  • A critical thinker with the ability to understand the implications of a given scenario within the business/operational context.
  • Provides a high level of administrative support and works with highly sensitive and confidential material.
  • Exchanges complex information and ideas effectively, adapting to a range of audiences.
  • Contributes to and possibly leads to some process improvement.

PREFERRED QUALIFICATIONS

  • Bachelor's Degree in a related field.
  • Investigative experience preferred.
  • As this role will be covering the Spanish-speaking market, a candidate with fluency in Spanish is preferred.

COMPENSATION & BENEFITS

  • 1200 Euro for Medical Stipend
  • Performance Bonus after 1 year
  • 20 Days of Annual Leave (Vacation)
  • 10 Public Holidays
  • 10 Sick days
  • Group term life insurance (2x salary)
  • A one-time cell phone purchase stipend and monthly cell phone/internet stipend.

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