![Zutec](https://media.trabajo.org/img/noimg.jpg)
Remote Support Manager
3 weeks ago
Job Description:
Zutec is seeking a highly experienced Remote Support Manager to join our team in Cork, IE. The ideal candidate will have a minimum of 7 years of experience in a similar role and possess a drive to succeed and a strong work ethic.
Responsibilities:
1. Manage a team of remote support specialists to ensure timely and effective resolution of customer issues.
2. Develop and implement processes and procedures to improve efficiency and customer satisfaction.
3. Monitor team performance and metrics to identify areas for improvement and implement corrective actions.
4. Work closely with other departments to escalate and resolve complex customer issues.
5. Provide training and mentorship to team members to enhance their skills and knowledge.
6. Continuously analyze data and customer feedback to identify trends and make recommendations for improvement.
7. Collaborate with other managers to develop and implement company-wide initiatives to improve customer support.
Requirements:
1. 7+ years of experience in a technical support or customer service role.
2. Strong leadership and communication skills.
3. Ability to think analytically and strategically.
4. Excellent problem-solving skills.
5. Emotional intelligence and the ability to work well under pressure.
6. Bachelor's degree in a related field is preferred.
7. Experience working in a remote support environment is a plus.
Personality Traits:
1. Driven
2. Hardworking
Soft Skills:
1. Emotional intelligence
2. Analytical
Benefits:
1. Free accommodation
2. Joining Bonus
3. Remote work flexibility
Working Environment:
Achieve success in a high-energy workplace focused on delivering impactful results.
Equal Opportunity Statement:
Zutec is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Remote Support Manager posted on GrabJobs . To flag any issues with this job please use the Report Job button on GrabJobs.
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