KYC Officer

3 weeks ago


Dublin, Dublin City, Ireland Global Payments Full time

Every day, Global Payments facilitates millions of transactions between buyers and sellers through our comprehensive payment solutions for credit, debit, prepaid cards, and merchant services. Our global team supports over 3 million businesses, 1,300 financial institutions, and 600 million cardholders, empowering them to thrive and achieve impressive results. We are fueled by our commitment to excellence, delivering top-notch payment technology and software solutions. Join our vibrant team and leave your mark on the future of payment technology.

The role of a Know Your Customer (KYC) Officer/Analyst is crucial within our merchant approval and onboarding teams, ensuring thorough customer due diligence is conducted to meet regulatory KYC requirements during and after onboarding. Working closely with various stakeholders, you will focus on enhancing the customer experience and streamlining onboarding processes.

Key Responsibilities:

  • Act as the main point of contact for all KYC-related matters internally and with the third-party service provider
  • Investigate and resolve KYC/AML cases referred by the third-party provider
  • Minimize onboarding delays by promptly addressing queries and KYC interactions with merchants/sales teams
  • Escalate cases to the MLRO and Credit function when necessary
  • Conduct periodic reviews of KYC records to ensure compliance with internal policies and external regulations
  • Implement KYC/AML quality control programs for third-party oversight
  • Monitor third-party performance levels and escalate any issues affecting onboarding times
  • Provide training to employees involved in onboarding processes
  • Collaborate with sales, relationship management teams, and the MLRO on KYC matters
  • Deliver accurate and timely reports to Management and MLRO as required
  • Assist with the implementation and management of KYC/AML regulatory changes or projects

Knowledge/Experience:

  • In-depth understanding of business legal structures and common KYC, AML & CFT frameworks
  • Familiarity with KYC/AML regulations and previous exposure to financial services
  • Prior experience in KYC processes, AML monitoring, risk/control, or Compliance roles is advantageous
  • An AML/Compliance qualification is a plus

Competencies:

  • Strong research and analytical skills
  • Customer-centric approach with the ability to build professional relationships
  • Attention to detail and accuracy
  • Capability to work well under pressure and meet tight deadlines
  • Effective planning, time management, and prioritization skills
  • Independent work ethic with excellent communication skills
  • Proficiency in Microsoft Office applications
  • Proactive, adaptable, and a team player

Candidates with strong potential, even if they do not completely meet the specified criteria, will be considered for the role based on their relevant skills and experience.

Global Payments Inc. is committed to providing equal opportunities in employment. We offer fair employment opportunities to all candidates, regardless of race, color, religion, gender, national origin, age, marital status, sexual orientation, gender identity, disability, veteran status, genetic information, or any other protected status. For accommodation requests during the application process or feedback on website accessibility, please reach out to us.



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