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Badging Officer

4 months ago

Dublin, Dublin City, Ireland Provincial Full time

Great people make us a great company.

At Provincial you're more than your title. We're looking for great people to progress their career.

We're looking for people who have:

  • A passion for customer service.
  • Enjoy building relationships and working as part of a team and have the ability to bring expertise to the role and team.
  • Excellent communication skills; verbal, written and listening. You will be operating in a multi-cultural environment and may need to adapt your communications to your audience.

Working at Provincial

Most companies operate under the premise that employees should be replaceable like parts of an assembly line. We choose our people more carefully. We chose you because you fit.

We want you to be yourself.

About the role

We are currently seeking a Badging Officer to join our team in Dublin 2. The role is full-time, 42 hours average per week with 12 hour shifts covering both day and night shift.

Responsibilities include but are not limited to:

  • Manage local and regional office badge request tickets.
  • Provide excellent customer service to walk-ups in local badge office.
  • Work out of our internal ticketing system to process all badging related requests for respective office and regions.
  • Create new personnel access badges using an access control system application.
  • Facilitate obtaining new hire badge photos using a vendor web portal while coordinating with the Onboarding teams.
  • Produce and program Guest & Temporary access badges.
  • Process all outgoing badging supplies shipments from badge office.
  • Provide guidance to regional badging partners as needed on printer tech support vendor.
  • Oversee Badge communications channel by responding to questions and posts for respective region.
  • Tracking and stocking of badge supplies, updating inventory sheet monthly.
  • Programme USB badge readers used at reception desks and during corporate events.
  • Basic networking and software application troubleshooting skill sets or the ability to learn these skills.
  • Follow up with local security teams in the region to ensure cases are closed timely.
  • Provide occasional cross-training sessions to local badging partners / counterparts; train the trainer.
  • Assist in quarterly Access Level Audits to ensure compliance and security.
  • Print, programme, & ship access badges to nearby regional offices
  • Coordinate with the GSOC, security management and the Corporate Security Infrastructure team to ensure alignment of access control systems, policies and standards.
  • Stay informed (via the Corporate Security Infrastructure team) about industry best practices and emerging technologies related to access control and badge management.

Essential Qualifications

  • One year's experience in a badging operation or similar.
  • Hold a Security Guard license as issued by the Private Security Authority (PSA)
  • Excellent organizational and communication skills.
  • Possesses a positive attitude, even in difficult situations.
  • Proficient in working within a team environment and independently.
  • Excellent multi-tasking and customer service skills. Ability to prioritize multiple assignments.
  • Is self-directed and possesses a takes-initiative approach.
  • Excellent written and spoken English.
  • Excellent computer skills, specifically in Google Suite and Web.

Here's what we offer you.

  • A challenging, flexible, and interesting role
  • Career growth- tailored learning and development
  • High quality training and coaching from talented people.
  • A long list of great brands to work with
  • A fun team culture.
  • Ambitious growth plans and great progression opportunities
  • A competitive salary, bike to work , saving schemes.