Team Lead

3 weeks ago


Dublin, Dublin City, Ireland Cpl Full time

With 2.26 billion active users each month, it is essential that an expert team of content reviewers are in place to skilfully manage mass amounts of uploaded material daily. You will be leading part of this team.

Main Duties:

  • Allocating workload to the content analysts.
  • Take accountability for team and market performance and create action plans to address non-delivery.
  • Monitoring queues for variable workload.
  • Flagging and managing changes in capacity due to resourcing (holidays) or volume changes.
  • Ensuring that the SLAs for timeliness, accuracy and quality are met.
  • Perform all Services in a professional manner to the client satisfaction.
  • Provide written reports to Manager and when requested by the client, documenting the achievement of the Services.
  • Being pro-active and seek out and recommend process improvements to the client to drive increased productivity, customer satisfaction, and overall program efficiency as it relates to the project.
  • Owns and maintains the individual and team productivity trackers.
  • Train teams/new team members on how to use individual trackers.
  • Complete weekly and monthly productivity reports.
  • Delivers Team Huddles.
  • Coordinate with evening Team leaders to ensure required coverage for markets.
  • Provides insights and analysis on team performance.
  • Follow up on any tasks/bugs that affect productivity/queues.
  • Responsible for building client relationship.
  • Attend and participate all necessary Client meetings and conference calls.
  • Prepare updates, reporting relevant to delivery for the client.
  • Organizing orientation training.
  • Work with the team trainer to confirm the on boarding training plan, including IT orientation.
  • Take accountability for working with one or more support functions and driving improvements.
  • Work with the support functions to drive Quality, Training/Process, HR, Recruitment and reporting activities.
  • Work with other team leads to meet overall team goals.
  • Act as a mentor for staff enrolled in leadership development paths.
  • Adherence to policy and procedures.
  • Complete tasks and actions within defined deadlines.

Salary: €38000 per annum

Location: Nova Atria, Blackthorn Road, Sandyford Business Park, Dublin 18

Hours: 40 hours per week Monday to Sunday (including Bank Holidays). Some weekend work is also required

Shifts: Day shift

Contract Type: Permanent

Benefits: Free canteen onsite in client site during shift hours, Health Care & Extensive Training & Development. Free access to Covalen Group Scheme website, 24-hour Employee Assistance Programme (EAP), Wellness Programme, Tax Saver Scheme, Bike to Work Scheme.

To apply, please send your CV to Torben Jensen at


  • Team Lead

    3 weeks ago


    Dublin, Dublin City, Ireland Team Relax Full time

    Team Lead Job ProfileControlled Environments Company (CEC) is a single source supplier and solutions provider to customers operating in critically clean and controlled environments. We are currently recruiting for Team Lead, to work at our Ballycoolin location. ResponsibilitiesPlan, allocate and manage resources using standard work principles, ensuring short...


  • Dublin, Dublin City, Ireland Team Relax Full time

    Work: Hybryd (1 day at the office in Dublin and 4 days remote)Rate: EUR/DAYClientOur client is EU based national flag carrier airline, which was once state-owned but is now a subsidiary of the larger group. It runs both European and transatlantic markets.RoleThe Lead Android Engineer is a mobile software engineering specialist responsible for driving change...


  • Dublin, Dublin City, Ireland Team Relax Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: FBD's strategy includes the objective to profitably grow our Commercial Lines Business. We are seeking to appoint a Commercial Business Underwriting Team Leader to support the continued growth of our Commercial Business across Commercial Property and Liability lines...

  • Team Lead

    3 weeks ago


    Dublin, Dublin City, Ireland Cpl Full time

    Position Information Job Title Team Lead Division Centralised Recruitment TeamLocation(s) DublinReporting To Manager, Centralised Recruitment TeamPrincipal Duties and ResponsibilitiesWe are seeking to recruit a Team Lead to join our established Centralised Recruitment Team. The potential candidate will be responsible for managing and leading recruitment...

  • Team Lead

    1 month ago


    Dublin, Dublin City, Ireland Cpl Full time

    Position Information Job Title Team Lead Division Centralised Recruitment TeamLocation(s) DublinReporting To Manager, Centralised Recruitment TeamPrincipal Duties and ResponsibilitiesWe are seeking to recruit a Team Lead to join our established Centralised Recruitment Team. The potential candidate will be responsible for managing and leading recruitment...

  • Team Lead

    3 weeks ago


    Dublin, Dublin City, Ireland SNC-Lavalin Full time

    Job DescriptionAtkinsRéalis is currently seeking a Civil/Structural Team Lead to join the team in Dublin, Dundalk, Cork, or Galway.AtkinsRéalis is a top design, engineering, and project-management consultancy, specializing in industries such as healthcare, civil infrastructure, energy, housing, and resilience. We offer data-driven expertise to enhance and...

  • Team Lead

    3 weeks ago


    Dublin, Dublin City, Ireland AtkinsRéalis Full time

    AtkinsRéalis is currently seeking a Civil/Structural Team Lead to join the team based in our Dublin, Dundalk, Cork or Galway office.AtkinsRéalis is world-leading design, engineering and project-management consultancy. In industries ranging from healthcare and civil infrastructure to energy, housing and resilience, Atkins provides data-driven expertise on...

  • Team Lead

    3 weeks ago


    Dublin, Dublin City, Ireland Workday, Inc. Full time

    1. Provide the best possible experience on our site2. Collect statistics to optimize site functionality Team Lead - Software Development Engineering - HiredScore page is loaded Team Lead - Software Development Engineering - HiredScore Apply remote type Flex locations Ireland, Dublin time type Full Time posted on Posted 11 Days Ago job requisition id JR Your...


  • Dublin, Dublin City, Ireland TEAM HORIZON Full time

    Team Horizon is seeking a Manager, Device Program Lead for our global client based in Dublin. In this role you will ensure Project Management using advanced program management skills to lead cross-functional teams in the development and delivery of robust and high-quality injectable drug-device technologies. The role may span multiple technologies including...

  • Team Lead

    3 weeks ago


    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    With 2.26 billion active users each month, it is essential that an expert team of content reviewers are in place to skilfully manage mass amounts of uploaded material daily. You will be leading part of this team. Main Duties:Allocating workload to the content analysts.Take accountability for team and market performance and create action plans to address...

  • Technical Team Lead

    1 month ago


    Dublin, Dublin City, Ireland AMCS Group Full time

    We are looking for a Technical Team Lead to oversee an agile team of software developers and quality assurance engineers. This position can be based anywhere in Ireland. Do you want to for a with Irish roots and a global impact? A leader in environmental , AMCS is a trailblazing software that guides and supports other businesses on their journey towards...

  • Creative Team Lead

    3 weeks ago


    Dublin, Dublin City, Ireland Adecco Ireland Full time

    What we are looking for:This person will be responsible for ensuring that all creative output for the department is consistent with the brand. As the YouTube Production and Social Media team Lead, you will be responsible for developing a relevant and consistent "voice" across all digital, traditional, and social media channels, making sure that all creative...

  • Maintenance Team Lead

    3 weeks ago


    Dublin, Dublin City, Ireland Collins McNicholas Recruitment Full time

    Collins McNicholasis thrilled to announce our exclusive partnership withEviosys, a prominent manufacturing company located in Kildare. Presently, we are in search of a highly skilledMaintenance Team Leadto join their dynamic team. As the Maintenance Team Lead, you will play a pivotal role inguiding and coordinating the maintenance activitiesat Eviosys. Your...

  • Technical Team Lead

    3 weeks ago


    Dublin, Dublin City, Ireland Oliver James Associates Ltd. Full time

    Technical Lead (Python) Role: Technical Lead (Python) Location: South Dublin Salary: up to €110,000 + benefits Type: Permanent Our client are a Software Development company based in South Dublin, looking for a Technical Team Lead with experience in Python, and 3+ years experience leading a technical team.You will work as part of a team to expand...

  • Cafe Team Lead

    3 weeks ago


    Dublin, Dublin City, Ireland Avoca Full time

    We're hiring a Cafe Team Lead at our Avoca Ballsbridge store.This is a **full-time** role, 5 days per week, **starting immediately**.Job DescriptionA Cafe Team Lead provides support to the management team, leading department employees in the manager's absence.Responsibilities:Ensure top-notch customer service and handle complaints effectivelyManage cash...

  • Warehouse Team Lead

    3 weeks ago


    Dublin, Dublin City, Ireland BDS Vending Solutions Ltd Full time

    Join Our Dedicated Team as a Warehouse Team LeadAre you ready to take on a leadership role in our warehouse and be part of our dynamic team? We are looking for an enthusiastic Warehouse Team Lead to lead a small team in our facility. This is a full-time, permanent position with a commitment of 40 hours per week. Your work pattern will be from 2.45pm-11.15pm,...

  • IT Run Team Lead

    3 weeks ago


    Dublin, Dublin City, Ireland Glanbia Nutritionals, Inc. Full time

    Select how often (in days) to receive an alert:Tirlán, is a renowned food and nutrition co-operative, boasting a diverse collection of top-quality ingredients and leading consumer and agri brands.We have a skilled team spread across Ireland, the US, MEA, and China, generating annual revenues exceeding €3 billion and employing over 2,300 individuals...

  • Technical Team Lead

    1 month ago


    Dublin, Dublin City, Ireland AMCS Group Full time

    We are seeking a Technical Team Leader to manage an agile team of software developers and quality assurance engineers. This role is open for candidates in Ireland.Revolutionizing SustainabilityAre you interested in joining a company with Irish origins that is making a global impact? AMCS is a pioneer in providing software solutions to guide businesses...

  • Engineering Team Lead

    3 weeks ago


    Dublin, Dublin City, Ireland Web Summit Group Full time

    About us:How did Web Summit become, in the words of Forbes, "the best tech conference on the planet"? Meaningful connections. Our tech events are unmissable because we make it easier for the right people to meet and connect. Everyone at Web Summit works towards this goal.And we're just getting started.We're always looking to build on the impact we have...

  • Operations Team Lead

    3 weeks ago


    Dublin, Dublin City, Ireland Flogas Full time

    Who we are:Part of the DCC Group, Flogas Ireland was established in 1978 supplying Liquefied Petroleum Gas (LPG) throughout the island and to this day remains one of the leading suppliers in Ireland, servicing a diverse range of market sectors, including commercial, agricultural, and domestic.Over the years, Flogas has evolved and grown as an Energy...