Senior Business Intelligence Analyst

3 weeks ago

Dublin, Dublin City, Ireland Intercom Full time
What's the opportunity?

As a Senior Analyst on the Customer Support Operations team, you will work closely with other analysts and senior leadership to level up our reporting activities across Customer Support. An expert in Tableau and SQL, your contributions will enable members of the team to access critical information and pace against our most important metrics, easily. You'll also partner with your manager and other data teams to continuously sharpen your skills and grow as an analyst.

We're looking for a proactive, independent thinker with deep analytical skills, coupled with the ability to work in a structured manner to thrive in ambiguity. You are not afraid to roll up your sleeves, dig into massive sets of information, and create solutions to problems that have never been tackled before.

What will I be doing?
  • Design and deliver a robust suite of reports that tell stories about the performance of the support organization on a daily, weekly, and quarterly basis.
  • Leverage expertise in Tableau to build robust, easy to understand visualizations that share key information in a tabular format.
  • Use SQL skills to level up and maintain our data sources, ensuring they are serving their intended purpose without creating an unnecessary strain on Intercom's underlying data infrastructure.
  • Work with peers and other data teams to level up best practices (e.g, pressure-testing queries).
  • Support quarter-end reporting and associated reporting milestones (e.g, QBRs)
  • Develop strong collaborative relationships with stakeholders in Support, Finance, Marketing, and other teams across the company
What skills do I need?
  • At least 5 years of experience in Analytics, Sales or Support Operations, or relevant Strategy/BizOps experience in a technology company
  • Strong data modeling & analytical skills, and appreciation for solving complex, unstructured problems
  • Able to work with a high degree of autonomy, particularly within a global setting
  • Strong communication skills, including experience effectively communicating with senior management
  • Strong proficiency with SQL and Tableau; experience with Tableau is critical for success in-role
  • Familiarity with tools like Google Sheets and Salesforce is a plus
  • Willing to work in a highly demanding and results-oriented team environment
Benefits

We are a well treated bunch, with awesome benefits If there's something important to you that's not on this list, talk to us :)

  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work
  • Pension scheme & match up to 4%
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Open vacation policy and flexible holidays so you can take time off when you need it
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too
  • MacBooks are our standard, but we also offer Windows for certain roles when needed.

#J-18808-Ljbffr

  • Business Intelligence Senior Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland Cedar Full time

    Role: Business Intelligence Senior Analyst Salary: Up to £60,000 Location: Dublin (2 days per week in the office) Role Overview: Our client, a prominent name in the betting industry, is looking for a skilled and proactive Business Intelligence Snr Analyst to join their Finance Business Intelligence and Analytics team. This team plays a vital role in the...

  • Intelligence Analyst-Dublin

    3 weeks ago

    Dublin, Dublin City, Ireland Emergent Risk International Full time

    Emergent Risk International (ERI) is seeking to hire a full-time Intelligence Analyst to serve as an embedded contract employee within the global security department of one of our multinational corporate clients in the technology sector.The Threat Intelligence Analyst will have significant experience writing in-depth intelligence reports and possess robust...

  • Strategic Intelligence Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland Oldcastle Inc. Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Strategic Intelligence Analyst (Associate) - Dublin Dublin, D, IE, D16KH51 About CRH We are CRH, and we are committed to contributing to a more resilient and sustainable built environment. We understand the wider impact our businesses can make in supporting human...

  • Senior Business Intelligence Developer

    3 weeks ago

    Dublin, Dublin City, Ireland UnitedHealth Group Full time

    Join Optum - Improving Health GloballyAbout the Role:This position is key in advancing the Analytics & Reporting function within the RQ [Risk & Quality] organization. You'll play a crucial role in developing top-notch client reports by applying data visualization best practices and modern technologies. Seeking a creative team player with strong interpersonal...

  • Threat Intelligence Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland MyGwork Full time

    This inclusive employer is a member of my Gwork – the largest global platform for the LGBTQ+ business community.Overview Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity.Microsoft Security aspires to make the world a safer place for all.We want to reshape...

  • Threat Intelligence Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Overview Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to...

  • Senior Business Intelligence Developer

    3 weeks ago

    Dublin, Dublin City, Ireland Optum Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • Business Intelligence Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Cedar Full time

    Role: Business Intelligence ManagerSalary: Up to £80,000Location: Dublin (2 days per week in the office)Role Overview:Our client, a prominent leader in the sports betting industry, is seeking an experienced Business Intelligence Manager to join their team. This crucial team supports financial figures across all business streams and geographies within the...

  • Business Intelligence Specialist

    3 weeks ago

    Dublin, Dublin City, Ireland Realtime Associates Limited Full time

    Power BI Specialist required to join an Organisation in a sustained growth phase. The ideal candidate will have a strong background in end-to-end Power BI development and a deep understanding of Power Platform technologies. Knowledge of Azure is a significant advantage. As a Power BI Specialist, you will be responsible for designing, developing, and...

  • Threat Intelligence Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland Microsoft Corporation Full time

    Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity.Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified...

  • Threat Intelligence Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland Microsoft Corporation Full time

    Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity.Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified...

  • Senior Business Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland Codec Azure Full time

    Senior Business AnalystDepartment: Biz Apps - BA/QAEmployment Type: Full TimeLocation: DublinDescriptionWe're hiring a Senior Business Analyst to join our team to deliver projects for our clients across a broad range of industries, with a particular focus on delivering Business Applications.This is a full-time, permanent role. Each new member of our team...

  • Senior Business Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland Manpower Ireland Full time

    Job Title Senior Business Analyst - Risk and Control Specialist Location Western Europe, Dublin Senior Business Analyst / Risk and Control SpecialistRole DescriptionWe are currently recruiting for a Senior Business Analysts / Risk and Control Specialists to work with our client who is a global leader in banking and wealth management which provide...

  • Senior Business Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland Dunnes Stores Full time

    Senior Business Analyst Employment Type Full Time Job Description Senior Business Analyst Dunnes Stores is Ireland's leading retailer positioned at the cutting edge of food and fashion retailing. We are Irish owned and operate over 130 stores across Ireland, Northern Ireland, and Spain, as well as a growing online store. We are currently looking for...

  • Senior Business Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland Archer Recruitment Full time

    Senior Business Analyst The Business Analyst role is with a leading bank in Dublin City Centre. This position is initially a 6-month contract, but extensions are common. The successful candidate will join the Group Technology and Customer Solutions Division, collaborating with a team of skilled engineers and testers. The main focus will be to support the...

  • Risk Senior Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland HOVER SENIOR LIVING COMMUNITY Full time

    Risk Senior Analyst Location: Dublin or London Want to help Change the Game? Flutter Entertainment is the world's leading online sports betting and iGaming operator, with innovative global brands bringing entertainment to life for millions of customers, every day. We are playing for an exciting future - $12bn annual revenue, premium US & UK Listings...

  • Senior Business Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland emagine Consulting Full time

    The Role Emagine is looking for a Senior Business Analyst to join the PM & Technology team, reporting directly to a Program Manager. The Business Analyst will play a key role in scoping, coordinating, and executing technology and process optimization programs to help achieve corporate goals. Role Responsibilities as Senior Business Analyst: ...

  • Senior Business Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland Bank of Ireland Full time

    Senior Business AnalystDublin, Republic of Ireland | HybridPermanent | Full timeClosing date: Jun 7, 2024

  • Senior Business Analyst

    1 month ago

    Dublin, Dublin City, Ireland Cpl Full time

    Immediate long term contract requirement for an experienced Senior Business Analyst with a proven track record supporting ERP Finance System transformation projects. Role – You will liaise with and participate on a project team with agile development processes and will require strong collaboration and communication. You will act as the intermediary between...

  • Senior Business Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland Cpl Full time

    Immediate long term contract requirement for an experienced Senior Business Analyst with a proven track record supporting ERP Finance System transformation projects. Role – You will liaise with and participate on a project team with agile development processes and will require strong collaboration and communication. You will act as the intermediary between...