Commercial Sales Administrator

2 weeks ago

Dublin, Dublin City, Ireland Select Tech Group Full time

Irish owned and operated, Select Tech Group comprises a multi-channel portfolio, bringing the most distinctive technology brands to our retail, business and education customers and partners.

Select Technology Group operates across 55 locations and welcomes 4 million customers annually.

The group's multi-channel portfolio includes:

  • Select Apple Premium Reseller redefines Apple sales, service repairs and solutions.
  • DID with over 55 years experience in the latest home appliance technology solutions.
  • Blink 24, the group's boutique distributor.

What do you get from working at Select?

  • A growing love and passion for all things Apple
  • A great sense of achievement and empowerment from helping our customers discover which Mac, iPhone, Watch or iPad is right for them - this is our passion
  • Competitive salary DOE
  • Fantastic Employee discounts
  • Employee Incentives
  • Employee Assistance Programme (EAP)
  • Cycle to Work Scheme
  • Recognition of Long Service

Job Summary

Based in our Dublin Office, this role provides excellent scope for an ambitious Administrative Assistant who will provide efficient and comprehensive customer service and administrative support, acting as the first point of contact for both internal and external customer contacts.

As a Sales Administrator, you will build a close working relationship with the Commercial and Sales Leadership team, anticipating and fulfilling needs, including the following confidential aspects of the role, while also being front facing with key customers, ensuring that our service levels and response times are maintained at a high level.

Responsibilities and Duties

These include but are not limited to:

Quote Processing, Order Processing, Price list management and Report Generation.

Processing customer quotes and orders on a daily basis and ensuring fast response times to customers regards expected ETA.

Liaising with Distribution and Logistics Teams to ensure that customer orders ship in expected timeframe and customer delivery KPIs are achieved.

Sending daily backorder reports to customers with recorded ETA on each item.

Developing relationships with customers to help build trust and increase order sizes and frequency.

Producing weekly/daily suite of reports for Leadership team as required

Managing monthly sell through reports of each major account.

Working with Purchasing Team to ensure that items are created efficiently and accurately on SAP.

On receipt of returns back from customers working with Warehouse and Finance to ensure credits are issued efficiently.

Setting up new customers on the system and liaising with finance to ensure credit limit is applied and relevant documentation is recorded.

Available to handle ad-hoc requests from customers and Management.

Participating in the development and streamlining of procedures.

Skills & Competencies Required

The successful individual should have:

2+ years administration experience in a busy, professional environment

Experience answering calls and assisting in ensuring all enquiries are actioned in a timely manner

Experience with invoicing / order processing

A proven ability to effectively communicate at all levels on a day to day basis and to work in a

fast paced, professional environment

Full proficiency with Microsoft Office Suite

Excellent written and verbal English

Accuracy and attention to detail

Excellent organisational skills

An ability to work under pressure and to deadlines

An ability to work independently and as part of a team

Preferred Additional Skills

Knowledge of Apple products and solutions

Experience with SAP

IND1

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