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Senior Workforce Operations Analyst
4 months ago
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Job Category
OperationsJob Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.
We are looking for a skilled Workforce Operations Senior Analyst to support our Customer Success Group (CSG) Professional Services Headcount Management team
HCMs are critical in helping drive the success of Position Management at Salesforce and play a pivotal role in managing the execution of their organization's annual workforce plan. They partner with the business to lead headcount for their assigned organization and govern Workforce Operations requests to ensure that they fit within our guardrails, and review all incoming Workforce Operations requests in Workday as well as guide Hiring Managers and Business Leaders through our HCM Processes. This role will also have the opportunity to contribute to critical initiatives for Workforce Operations including annual Go for Growth (G4G) new Fiscal Year strategic planning. Your Impact Manage the Global Professional Services Workday queue for Headcount related requests including net new positions, backfills, cost impacting position and job requisition edits as well as data loads for bulk position details.- Provide support to the field and other key stakeholders
- Translate Workforce Operations objectives into the headcount plan execution in Workday
- Maintain Workforce Operations guardrails when reviewing incoming requests. Track and flag trends to key stakeholders (Workforce Ops, Finance, Business Leaders)
- Maintains org's headcount plan via Workday position management (ad-hoc position creation, freeze/unfreeze or close positions, regular audits of Frozen and Vacant positions)
- Be trusted with access to sensitive cost related data to help inform decisions.
- Collaborate cross-functionally with key stakeholders (finance, recruiting, employee success and Workday Center of Excellence) to manage headcount requests as well as improve HCM processes and systems
- Advocate for and implement process improvements, finding new ways to automate existing tasks and solve operational issues. Propose effective changes to systems and processes to address root causes
Required Skills / Experience}
- 4+ years of professional experience in an analytical role, operations or strategy department
- Outstanding problem solving skills: consistent track record to ask questions, develop solutions and recommendations
- Critical thinking and ability to make decisions within business guardrails
- Excellent communication skills (written and verbal) with an ability to explain complex issues in an understandable way
- Comfortable with changing requirements and priorities
- Results and service oriented with a strong ability to proactively make and communicate progress with incomplete information
- Ability to multitask effectively in a fast-paced, quickly changing environment
- Ability to work independently and collaboratively in a dynamic environment.
- Assist with ad-hoc analysis and presentation requests
Preferred Skills
- Familiarity with CRM and Salesforce reporting, coupled with sophisticated G-suite expertise (Sheets, Slides, etc.).
- Excel, SQL, Tableau/Alation/Snowflake, or other Business Intelligence tools
Benefits and Perks
Check out our benefits site ( ) that explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more. Visit for the full breakdownAccommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .
Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at .
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce .
Salesforce welcomes all.
About UsWe're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.
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