Investor Services Supervisor

2 weeks ago

Dublin, Dublin City, Ireland Us Bank Full time

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

About U.S. Bank Global Fund Services (Ireland) Limited
U.S. Bank Global Fund Services (Ireland) Limited is a hedge fund administration specialist based at City Quay in the IFSC. Our innovative technology, coupled with a talented and motivated workforce allows us to deliver a superior service to our clients. We are committed to our services being of the highest quality and are continuously improving our technologies and processes, therefore offering challenging, dynamic roles with excellent career prospects.

The Role:
The Investor Services Supervisor works under the guidance of the Assistant Manager / Manager. The candidate will be expected to perform to a high standard all tasks detailed below. The Investor Services Supervisor provides support to the group as a whole and therefore needs to be flexible and display an ability to adapt to different funds; clients; regulatory requirements and deadlines.

Responsibilities:

• Serve as a key operational contact for a range of clients.

• Review and approve investor trades for daily, weekly, monthly funds.

• Oversee all daily deliverables such as cash recs and daily nav's including the preparation and
dissemination of statements and contract notes.

• Input and review of incoming and outgoing investor payments.

• Act as primary contact for both client and investor queries and act as host for client service calls and monthly board calls.

• Day to Day responsibility for the management of the client mailboxes and investor queries.

• Ensure all established Investor Services daily processing procedures and controls are completed accurately and in a timely manner

• Participate in new fund launches and conversions

• Review fund documentation and set up fund and investor records in the shareholder register system

• Gain a comprehensive understanding of performance fee methods

• Act as an escalation point for day to day queries and problems

• Ensure client month-end reporting deliverables are being met

• Help with the coaching and mentoring of new employees and existing team members.

• Gain an understanding of all funds across the team in order to provide coverage when required

• Idea generation and ongoing assessment and improvement of operational model

• Maintain a good working relationship with external clients as well as with internal relationship managers and other business units within USBGFSI;

• Support the development and implementation of departmental procedures;

Requirements:

• Minimum of 3 years Investor Services experience with at least 1 year in a supervisory capacity

• Good organizational and administration skills with a high attention to detail

• Good interpersonal skills

• Strong oral and written communication skills

• Ability to multi task

• Excellent client service skills

• Attention to detail

• Ability to prioritise key tasks in a fast moving environment

• Experience in the manual input and review of domestic and international payments.

Benefits:

• Competitive salary

• Health Insurance

• Travel tax incentives

• Educational Assistance

• Excellent Pension scheme

#LI-SI1

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind.


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