Senior Quality Operations Officer

2 weeks ago

Dublin, Dublin City, Ireland United Drug Full time

Overview / Purpose of the Role

Responsible for providing quality support within the warehouse / distribution / manufacturing operations at United Drug – Goods Receipt, Stock Disposition, Returns, FMD support – in addition to reviewing quality standard for house-keeping , pest control and GDP documentation within the warehouse (s).

Key Responsibilities

  • Conduct Quality Inspections of incoming goods to ensure compliance with specified plans including: Temperature review, Artwork inspections, Exempt checks, Controlled Drugs licence activities, FMD activities.
  • Co-ordinate the release of the goods with the Principal in a timely manner according to GDP.
  • Collaborate with Operations to drive Quality awareness, facilitate GDP and implement improvements.
  • Responsible for disposition of product (Quarantine and Release) using SAP
  • Responsible for generation and provision of the Controlled Drugs report to external bodies
  • Conduct inspections of returned medicinal products
  • Coordination of analytical/reference/retain and artwork samples programme.
  • Regular review of Warehouse Log-books
  • Communicate deviations to GDP standards and document investigations into root cause in order to identify appropriate CAPA
  • Utilise a continuous improvement approach in all aspects of role
  • Participate in customer and regulatory audits to assure compliance to GDP.
  • Perform regular review of the Pest Control programme at UD
  • Perform sampling activities and / or in-process checks as described in each Batch Record Instruction (PPS)
  • Provide support to operations teams as part of FMD
  • Provide support to the new product / new account set up process.
  • Liaise with KAM's and directly with Principals in relation to stock availability.
  • Ensure that appropriate SOPs, Quality Summary sheets and Work Instructions are generated and maintained.
  • Write, execute and manage protocols relating to vendor transfers, complex product changes and ad hoc activities that involve quality control.
  • Create inbound inspection plans and update product master records.
  • Participate in internal audit programme.
  • Participation in cross functional projects and subject matter expert in QC tasks.

About United Drug

UnitedDrug is Ireland's largest pharmaceutical distribution company and was originally founded by a group of pharmacists in Ballina, Mayo in 1948. In 2022 United Drug became part of the PHOENIX group and is now part of Europe's leadinghealthcare provider in the sector. Employing more than 650 staff across operations in Dublin, Limerick and Mayo, we partner with more than 1,900 pharmacies, hospitals, clinics and primary care centres across Ireland. Our business spans across three business units; United Drug Wholesale, United Drug Distribution and United Drug Consumer – all leaders in their respective categories.

About PHX Ireland (& PHOENIX Group)

PHX Ireland Group is Ireland's leading fully integrated healthcare provider. We deliver health. We are comprised of United Drug, Ireland's leading pharmaceutical wholesaler and distributor; LloydsPharmacy Ireland and McCabes Pharmacy, two of Ireland's leading community pharmacy chains; and TCP Homecare, innovators in clinical home nursing services and direct to patient delivery solutions.

PHX Ireland Group employs over 1,800 people, operates 5 distribution centres and pharmacies nationwide, delivering over 85 million packs to Irish pharmacies and hospitals and serving 500,000 patients each year. By working together to provide these solutions, PHX Ireland can enable a sustainable healthcare system and support Irish Healthcare

PHX Ireland is part of the PHOENIX group, Europe's leading healthcare provider. Headquartered in Mannhein, Germany, the PHOENIX group brings together more than 48,000 employees from 29 countries, includes 223 pharmaceutical distribution sites, and more than 3200 owned pharmacies and 17000 partner pharmacies. Every day, the PHOENIX group makes an important contribution to comprehensive and safe healthcare in Europe.

The PHOENIX group acquired the McKesson Ireland (now PHX Ireland Group) businesses in November 2022 when it concluded a deal to acquire parts of McKesson Europe.

We strive to foster an open and inclusive environment, embracing applications from individuals of all backgrounds. Our commitment lies in ensuring an accessible interview process for all candidates. If you require additional support or accommodations to attend an interview, we kindly encourage you to reach out to


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