Senior ICT Officer

2 weeks ago

Dublin, Dublin City, Ireland National Library of Ireland Full time

Join the National Library of Ireland as Senior ICT Officer (Operations Manager)

Are you ready to make a significant impact in a dynamic and culturally rich environment? The National Library of Ireland (NLI) is seeking a Senior ICT Officer (Operations Manager) to join our esteemed team and contribute to our mission of preserving and sharing Ireland's unique cultural heritage.

About Us

Established in 1877, the NLI is Ireland's library of record, holding over twelve million items including books, manuscripts, photographs, and digital media. We operate from our historic sites in Dublin, offering free access to our collections, exhibitions, and public programs. More information at

The Role

As Senior ICT Officer (Operations Manager), you'll be an integral part of the ICT Infrastructure & Operations team, comprising a Team Lead (Engineer Grade 2), two senior ICT Officers (HEO), one ICT Officer (EO), and an experienced ICT support officer. Working closely with the ICT Infrastructure & Operations Lead, you'll contribute to planning, developing, and implementing the ICT infrastructure and services needed for the NLI to meet its objectives as both a modern, productive workplace and a trusted digital collecting institution.

Duties and Responsibilities

  • Oversee daily operations and monitoring of the NLI ICT network and infrastructure.
  • Ensure the server, storage, backup, disaster recovery, and log management solutions are well managed to minimize system outages and data loss.
  • Monitor and respond to cyber security threats, including timely alerts from the National Cyber Security Centre.
  • Roll out software updates/patches for NLI servers (Windows and RHEL) and network devices.
  • Collaborate with the ICT Infrastructure & Operations Lead to analyse, procure, and implement technical solutions, including public cloud and SaaS, to meet NLI's strategic goals.
  • Manage vendors and contractors in line with NLI policies and procedures.
  • Develop, maintain, and monitor SOPs and technical documentation for business efficiency and continuity.
  • Work with the Digital Collections team to ensure a secure, resilient storage and technical infrastructure for digital collecting and preservation.
  • Coordinate disaster recovery and business continuity testing, establishing and testing Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) for key systems and assets.
  • Collaborate with the Digital Library Systems team to implement and document procedures for configuration management, security enforcement, code deployment, and orchestration across staging and production Linux VMs.
  • Ensure maintenance of relevant sections of the NLI Information Asset Register.
  • Procure IT hardware, software, and consumables.

Essential Requirements

  • Third-level qualification in Computer Science or equivalent.
  • Minimum of 2 years relevant professional experience in a relevant technical role.
  • Experience in providing operational support for enterprise Linux VMs, including efficient patching, monitoring, and provisioning.
  • Demonstrated experience operating in a Microsoft environment (Active Directory, Group Policy, Azure AD, DHCP, Windows Server, etc.).
  • Experience administering virtualised environments (e.g., VMWare) and managing storage (SAN), disaster recovery, and backup solutions.
  • Proven experience in disaster recovery and business continuity testing/practice.
  • Excellent knowledge of telephony and networking (firewall management, network segmentation, VOIP).
  • Strong track record in planning and executing ICT roll-out and integration projects.
  • Experience in service design, development, and continuous improvement (strategies, policies, SOPs, process models).
  • Excellent understanding and experience of information security and cyber-security threat mitigation.
  • Proven track record in stakeholder relationship management, business analysis, and collaboration with both technical and non-technical staff.

How to Apply

  • Submit your CV, a letter of interest, and the names and contact details of two referees in a single PDF to by 3:00pm, 01 July, 2024.
  • Shortlisted candidates will be contacted for interviews. More information is available under the 'Current Opportunities" section of our website:

Apply Now and Help Us Shape the Future of Ireland's Digital Heritage

Enhance your career with a meaningful role at the heart of Ireland's cultural preservation. Apply today


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