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ICT Executive

4 months ago

Dublin, Dublin City, Ireland CPL Full time
Our client The Competition and Consumer Protection Commission (CCPC) are seeking an ICT Executive at Higher Executive Officer level.

Division Overview


The Corporate Services Division is key to supporting the wider functions of the CCPC, providing strategic and operational corporate support and advice to the different business units of the CCPC to achieve the statutory goals and responsibilities of the organisation.

The ICT Unit is a small and dynamic team within the Corporate Services Division with the responsibility for the successful delivery of ICT services (current and future) required by the CCPC.


The Unit is responsible for the operational management, maintenance, and development of the CCPC's network of PCs, Laptops and a backend infrastructure of 30 servers hosted in a virtualised VMware environment.

Through a robust infrastructure the team is able to ensure the effective delivery of key ICT services to CCPC staff ensuring a customer focused approach at all times.

The team is responsible for the successful delivery of ICT operational and infrastructure projects as mandated by the Commission and for the management of key third party service providers in areas such as ICT Helpdesk, managed print services and mobile voice and data services.


The Role:


The CCPC is a technology dependant agency in fulfilling its regulatory mandate and as such demands the highest standards in the design and delivery of its ICT infrastructure and services.

Reporting to into ICT Manager level the ICT Executive will play a central role in ensuring the effective delivery of these services to CCPC staff and organisational stakeholders.


The Successful Candidate:
The ICT Executive is a key role in the team and the successful candidate will have:

  • Excellent troubleshooting/problem solving skills.
  • Excellent attention to detail
  • Customer service orientation
  • Possess an ability to follow/apply established processes and procedures.
In addition to the immediate appointment from this campaign, an order of merit may be established.

This may be used to fill any future vacancies at the same level within this or other Divisions of the CCPC where roles have similar responsibilities and/or similar skills are required.


Key Responsibilities:

  • Working with the CCPC's Managed Service providers to ensure the optimal delivery of all ICT services to CCPC staff including Microsoft 365 cloud services, file and print, email, Internet, mobile voice and data and desktop telephony services.
  • Providing technical support for the CCPC's ICT infrastructure including networks, servers, desktop, Microsoft 365, laptop, and mobile systems.
  • Reporting to ICT Operations Manager on helpdesk issues, resolution times, outstanding issues, etc
  • Working with the other ICT unit managers and team members to ensure the effective and timely delivery of
ICT services to CCPC employees and organisational stakeholders.

  • Engaging with CCPC employees to understand issues and requirements and provide advice on solutions regarding installed applications and technology.
  • Installing, configuring, testing, and documenting hardware, software and network components and solutions and ensuring adherence to security requirements and licensing compliance.
  • Assisting with ICT procurement activity and ensure that all procurement complies with Office of Government Procurement (OGP) guidelines.
  • Successfully delivering any ICT projects as designated by the ICT Operations Manager.
  • Participate on relevant cross-Divisional projects when the need arises.
  • Any other duties that may be assigned from time to time by the ICT Operations Manager

Essential:

  • Relevant technical experience in an ICT support environment and/ or third level qualification in computing or information systems or related discipline.
  • Excellent organisational skills to plan, manage and prioritise a varied workload.
  • Demonstrated analytical and problem-solving skills, including the ability to work on one's own initiative.
  • Ability to adapt to changing demands, manage competing priorities and meet deadlines.
  • Good interpersonal, verbal, and written communication skills, particularly in building relations and influencing others.
  • A demonstrable commitment to customer service
  • Strong competency in the use of Microsoft Desktop Applications

Desirable:
Demonstrable knowledge or experience in a number of the following areas and technical certifications in some or all of the following:

o Configuration/administration in Microsoft 365 cloud services,

o Active Directory,

o Group Policies,

o Exchange Server,

o Desktop/Server OS,

o SQL DBMS.

  • Microsoft Systems, VMWare Esx, Networking, or ITIL/Project Management
  • Configuration/administration of VMWare.
  • Networks configuration/administration including LAN/WAN and Wi-Fi.
  • Configuration/administration of backup and recovery systems including cloud backup systems.
  • Configuration/administration of ICT security infrastructure including anti-virus solutions, firewalls and Mobile Device Management (MDM).
  • Configuration/administration of CRM systems.
  • Project management experience.
  • Experience or knowledge of contracts/vendor management and Government procurement guidelines and procedures.
  • Experience or knowledge of working as part of an IT Helpdesk team.

Application Process:


In order to apply for this opportunity, candidates must submit the application form for this opportunity before the closing date for applications.

The application form can be found here:

To apply for this role using the link on the CCPC careers page, please submit an up-to-date CV. Applicants should note that canvassing will result in your exclusion from the process.

The deadline for applications is 12 noon on Friday 5th July 2024.

Should you have any queries, please contact - [email protected]

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