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Business Operations Manager

4 months ago

Dublin, Dublin City, Ireland Optum Full time

Optum, the fast-growing part of UnitedHealth Group, is a leading information and technology-enabled health services business. Our teams are dedicated to modernizing the health care system and improving the lives of people and communities.

Serving virtually every dimension of the health system, we work with a diverse set of clients across 150 countries – from those who diagnose and treat patients to those who pay for care, deliver health services, and those who supply the cures. Optum maintains operations across North America, South America, Europe, Asia Pacific and the Middle East. Our innovative partnerships provide technology and tools that enable unprecedented collaboration and efficiency. As a result, we can tap into valuable health care data to uncover insights and develop strategies for better care at lower costs.

About the role:

As a Manager- Business Operations you will be responsible for, monitoring, analyzing, and reporting of operational performance metrics.

This is a challenging role that relies on your ability to effectively analyze performance and identify opportunities that will support leadership in delivering critical business results. You will also be responsible for analyzing impact of an event such as a new program going live or an outage.

You will also be responsible for leading to success, any improvement plans. Success in this role depends on the individuals' ability to pay attention to details, analytical capabilities, conduct root cause analysis, create / validate an action plan (short term and long term) and effectively report out at an operational and leadership level.

Operations Responsibilities:

  • Responsible for driving operational performance including SLAs and KPIs by conducting day-day analytics
  • Manage performance to proactively detect potential risks and take solid actions to ensure and maintain good performance
  • Seek improvement opportunities across the value stream to help improve operational efficiency
  • Partner with cross-functional teams to build logical operational processes
  • Identify performance gaps by conducting trend analysis and shifts in data
  • Ensure operational issues including technical issues affecting operational performance are escalated and resolved
  • Use reporting tools and dashboards, report out and highlight operational performance deviations
  • Coordinating and overseeing the day-to-day activities of operational performance
  • Effective report out of any operational initiatives

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications:

  • BA/BS degree in Business or related field and/or equivalent education and work experience
  • Proven previous experience in effectively presenting data to senior stakeholders, with the ability to distill complex data into actionable insights.
  • Significant operations metric analytics and reporting experience
  • Proven experience in monitoring and analyzing performance KPI's and SLAs.
  • Proficiency with MS Project, Excel, Visio, PowerPoint, and SharePoint
  • Excellent time management skills with ability to prioritize and balance multiple priorities and projects
  • Excellent stakeholder management skills and a demonstrated ability to communicate ideas clearly and concisely to leadership
  • Participate in and support the navigating of complex stakeholder relationships in a matrix environment with politically sensitive concerns
  • Strong communication skill sets, with the ability to support and present information in a variety of different formats to all levels of stakeholders
  • Previous experience working within a large multinational matrixed environment

Preferred Qualifications:

  • Previous operational management experience
  • Healthcare experience
  • SQL experience
  • Strong experience with data visualization software (e.g. Tableau)
  • Strong experience performing business analysis and requirement documentation
  • Experience working across multiple geographies
  • Experience and understanding of US healthcare system, billing of medical claims and associated data environments
  • Report designing and development in Tableau

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So, when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care must go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

All telecommuters will be required to adhere to the UnitedHealth Group's Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveler community, or any other characteristic protected by law. Optum is a drug-free workplace Optum Services (Ireland) Limited. All rights reserved.