Operational Resilience Manager

3 weeks ago

Dublin, Ireland RSA Insurance Ireland Limited Full time

Join RSA and make a difference every day. 

Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance Ireland is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter.

With offices in Belfast, Galway, and Dublin , we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company 123.ie.

At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. 

 As proud member of the Intact family , we’re part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. 

We want you to thrive and grow with us – and we’ll give you all the tools, flexibility and learning opportunities you need to do it.

  And, if you bring your best, then we promise to give you, our best. 

Culture and Community 

 RSA is a purpose-driven business – our purpose is to ‘help people, businesses, and society prosper in good times, and be resilient in bad times’.

 We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do. 

 We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected.

  Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We’re also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner.

Our stats don’t lie… in our annual engagement survey   

87% of our people celebrate the diversity in their teams and the wider company

90% of our people feel safe to speak up and share if they’ve made a mistake

91% of our people feel valued and respected by leadership

89% of our people are benefiting and thriving through our hybrid working model 

  Operational Resilience Manager

Reporting to the Head of IT Architecture, Security and Operational Resilience, the Operational Resilience Manager is responsible for the development, maintenance and operation of an Operational Resilience capability which has been designed to:

Enhance the resilience posture of RSA Important Functions and Important Business Services Enable the Operational Resilience function and wider business comply with both its policy and regulatory obligations.

As part of the First Line of Defence, this function provides management with assurance by identifying risks, recommending business improvement actions, supporting the implementation of controls, validating the design and effectiveness of controls and reporting on progress. In turn this provides assurance to the RSA Executive, Board and Regulator on the effectiveness of controls and processes in place to manage the business in the event of an invocation.

The RSA Operational Resilience function operates all aspects of Operational Resilience, Business Continuity and Crisis Management for all of our Ireland Operations (RSAI, RSANI & 123.ie). Working with colleagues within the Integrated Technology Services team and our IT Outsourced Services partners, the remit of the function is broad, spanning all aspects of people, process, technology and location continuity and management of the associated Operational Risk

Operational Resilience is seen as a key risk area for RSA; it supports RSA’s customer centric strategy as well as being a key regulatory focus. It is also a key component in the development of a Cyber Resilience capability and the successful candidate will work closely with peers in making RSA more resilient holistically and with our colleagues in other regions i.e. RSA UK and International, Intact Group.

The successful candidate will also possess a proven track record that demonstrates subject matter expertise and leadership in Operational Resilience as well as more than one of the key resilience disciplines i.e. BCM, Threat Intelligence, Technology Resilience and/or Disaster Recovery (IT Service Continuity), preferably in Financial Services. The candidate must have a proven ability to drive multi-disciplinary teams in complex operating environments, the capability to engage and influence business stakeholders (up to and including C-Level) and demonstrate extensive regulatory knowledge and networks.

Operational Resilience as a discipline within the financial services sector has undergone transformative change over the last three years. The Cross Industry Guidance on Operational Resilience, Cross Industry Guidance on Outsourcing and now the Digital Operational Resilience Act have moved Operational Resilience into a discipline with a significant level of regulatory oversight. The successful candidate will assess the appropriateness.


Key Responsibilities:

Maturity and maintenance of a ‘fit for purpose’ Operational Resilience Management System (ORMS). Maturing and maintaining an appropriate Operational Resilience governance framework. The delivery of a Business Services (Resilience) model and impact tolerance methodology, in line with Regulatory expectations. Maturity and maintenance of an RSA Major Incident Management Framework; ensuring that RSA is always ‘incident ready’. Direct support to the Ireland business in their response to incidents and the review and remediation of issues identified post incident in line with the Operational Resilience Management System Maintenance and maturity of a Threat Intelligence capability to enable the early identification, assessment, escalation, reporting and resolution of Operational Resilience risks. Playing an active role in the broader Operational Resilience industry and community; sustaining an extensive network of contacts. Actively and positively engage with 2nd and 3rd Lines of defence in all matters relating to Operational Resilience assurance and oversight. Monitor and report on resilience risks against the appropriate risk appetite statements and provide oversight and effective challenge to influence senior management decision-making. Provide management, remediation and oversight of issues and findings. Operate and maintain all day-to-day operational aspects of the Operational Resilience framework.

Requirements:

A background in Operational Resilience or one of the core components supported by a strong understanding and experience in Risk Management. 10+ years of relevant experience, preferably in Financial Services. Proven experience of delivering against a Senior Business Continuity Management role within financial services. Expert knowledge of Operational Resilience and a good understanding of the key components and capabilities that sit within it (e.g. BCM, Crisis Management, Technology Resilience, Third Party Risk Management, etc.). In-depth knowledge and experience of interpreting policies or regulations and creating / or augmenting an Operational Resilience framework that is compliant, proportionate, and sustainable on an enduring basis. An excellent understanding of modern governance, risk and control frameworks, including the 3 lines of defence. Ireland based but able to travel within Ireland. Recognised resilience related or risk certification.

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