Community Operations Analyst

4 weeks ago


Dublin, Dublin City, Ireland Cpl Full time

Duties and Responsibilities

Assist our client's community and help resolve inquiries empathetically, accurately and on time

Become and remain knowledgeable about client's products and community standards

Make well balanced decisions and personally driven to be an effective advocate for our community

Strong interpersonal skills, verbal and written communication skills and most importantly empathy

Display a strong bias to doing what's right

Investigate and resolve issues that are reported on client's platform such as requests for account

support and reports of potentially abusive content

Respond to user inquiries with high quality, speed, empathy and accuracy

Use market specific knowledge, signals and insights to spot and scope scalable solutions to

improve the support of our community of users

Gather, analyze and utilize relevant data to develop ways to improve the overall user experience

on the site.

Enforce clients Terms of Use by carefully monitoring reports of abuse on the site

Review the reported content within agreed turnaround times and standards of quality

Identify inefficiencies in workflows and suggest solutions

Recognize trends and patterns and escalate issues outside the company policy to the global team.

ESSENTIAL COMPETENCIES:

Strong personal resilience with the ability to operate in a pressured and fast paced environment.

High adaptability and positive approach to challenges.

Ability to make decisions.

Ability to solve problems.

Effective Time management & Prioritization skills.

Ability to work as part of a team.

Ability to consistently hit KPIs on time.

Further Details:

Salary: €29,718 p/y

Location: Sandyford (D18)

Working hours: Day - 9am to 5:30pm and Evening - 6pm to 2am

Shift: Day or Evening (Non Rotational)

Pay Schedule: Monthly

Contract Type: Permanent.

#covalenlinkedin

#CplCovalen



  • Dublin, Dublin City, Ireland Cpl Full time

    Role - Community Operations Analyst - FrenchLocation - Dublin (Onsite)Contract type - Permanent, Full-TimeWork model - Onsite (Sandyford. Dublin 18)Working hours - 9 till 5.30 or 6 pm till 2 am with night premiumLanguage - French At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with...


  • Dublin, Dublin City, Ireland Cpl Full time

    Role - Community Operations Analyst - FinnishLocation - Dublin (Onsite)Contract type - Permanent, Full-TimeWork model - Onsite (Sandyford, Dublin 18)Working hours - 9 till 5.30 or 6 pm till 2 am with night premiumLanguage - Finnish At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with...


  • Dublin, Dublin City, Ireland Cpl Full time

    Role - Community Operations Analyst - MultilingualLocation - Dublin (Onsite)Contract type - Permanent, Full-TimeWork model - Onsite (Sandyford. Dublin 18)Working hours - Evening shiftLanguage - Multilingual (Estonian, French, German, Italian, Portuguese, Russian, Spanish, Thai) At Covalen, we're not just a business process outsourcing (BPO) service provider...


  • Dublin, Dublin City, Ireland Cpl Full time

    Do you want to make a difference in our online community?With 2.26 billion active users each month, it is essential that an expert team of content reviewers are in place to skillfully manage mass amounts of uploaded material daily.Main Duties:Assist client's community and help resolve inquires;Investigate and resolve issues reported on client's platform;Spot...


  • Dublin, Dublin City, Ireland Primark Stores Limited Full time

    Payroll & Operations Analyst Our Reward teams are right at the heart of what we do. Surrounded by some of the best Reward specialists in the industry, you'll bring your own ideas to the business - helping to shape the experience of our customers as part of a forward-thinking team. As the Payroll & Operations Analyst, you will be responsible for overseeing...

  • Agile Business Analyst

    3 months ago


    Dublin, Dublin City, Ireland Bank of Ireland Full time

    What is the opportunity?We are looking for an Agile Business Analyst to help us to continue to build best in class digital platforms. The Agile Business Analyst will shape the understanding and implementation of new features and functionalities, optimizing operational process along the way. This is an exciting opportunity to work collaboratively across teams...


  • Dublin, Dublin City, Ireland ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...


  • Dublin, Dublin City, Ireland Facebook Full time

    Meta is seeking a Compensation Analyst with strong analytical and operational experience to scale and manage our international compensation programs as well as supporting our regional business partners. As a Compensation Analyst, you will play a key role in the execution of strategic compensation programs that promote market competitiveness to attract and...

  • Data Analyst

    4 weeks ago


    Dublin, Dublin City, Ireland UnitedHealth Group Full time

    Data Analyst Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and...


  • Dublin, Dublin City, Ireland Susquehanna International Group, LLP (SIG) Full time

    Overview We are seeking a proactive and highly motivated Technology Risk Analyst to join our team. As a Technology Risk Analyst, you will be responsible for assisting with, managing and assessing various technology risks within our organization. This role ideal for individuals looking to develop their career in technology risk management within the trading...


  • Dublin, Dublin City, Ireland timesjobs Full time

    Senior Business AnalystDate: Jun 18, 2024Location: Dublin, D, IECompany: NTT DATA ServicesNTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.ResponsibilitiesEngage with business users, understand problem...


  • Dublin, Dublin City, Ireland Regeneron Pharmaceuticals, Inc Full time

    The External Warehouse and Logistics function manages the third-party EU warehousing network to deliver an effective and compliant operation that supports Regeneron Irelands current and future needs. Within this role the Senior Distribution Compliance Specialist will ensure that the external warehouse network is established in compliance with appropriate...


  • Dublin, Dublin City, Ireland ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...


  • Dublin, Dublin City, Ireland timesjobs Full time

    Senior Business Analyst - Corporate lendingDate: Jul 3, 2024Location: Dublin, D, IECompany: NTT DATA ServicesReq ID: 288567NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a...

  • Data Analyst

    2 months ago


    Dublin, Dublin City, Ireland Cpl Full time

    Data Analyst We are seeking a detail-oriented and analytically-minded Patient Support Program Analyst to join our team. This role is pivotal in providing actionable insights and data-driven recommendations to optimize our patient support programs, including co-pay assistance. The ideal candidate will have a strong background in data analysis, experience in...


  • Dublin, Dublin City, Ireland Facebook Full time

    The Meta legal team is seeking a motivated, highly-organized, detail-oriented candidate to join our Incident Response Team. The right candidate must have a strong work ethic, excellent judgment, and exceptional partnering skills. The position is full-time and would be based in our London office. Meta welcomes applications from the widest range of individuals...

  • Data Analyst

    4 weeks ago


    Dublin, Dublin City, Ireland CPL Healthcare Full time

    Data Analyst We are seeking a detail-oriented and analytically-minded Patient Support Program Analyst to join our team. This role is pivotal in providing actionable insights and data-driven recommendations to optimize our patient support programs, including co-pay assistance. The ideal candidate will have a strong background in data analysis, experience in...


  • Dublin, Dublin City, Ireland Computer Futures Full time

    Title: Join a Leading Company as a Senior Business Analyst in DublinAre you an experienced IT Business Analyst who thrives on gathering requirements, stakeholder management and requirements management? If so, we have an exciting opportunity for you to join our client's team as their new Senior Business Analyst. Our client is one of the leading companies in...

  • Financial Analyst II

    2 months ago


    Dublin, Dublin City, Ireland ICON Clinical Research Full time

    Job Advert PostingJob Title: Commercial Financial AnalystLocation: Leopardstown, Dubbin 18 (HYBRID)ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health...

  • Quantitative Analyst

    3 weeks ago


    Dublin, Dublin City, Ireland AIB Group Full time

    Role: Quantitative Analyst - Model Validation Location: AIB Group, Molesworth Street, Dublin (Model Validation is currently working on a hybrid basis with a set 2 days per week in the office)Are you an analyst with more than one year's experience who is seeking to progress in their career? Are you interested in how data and analytics can help us to back our...