Operations Manager

3 weeks ago

Dublin, Ireland Staycity Group Full time

Welcome to Staycity Group, a thriving and rapidly expanding aparthotel operator, making waves across the heart of Europe With an impressive track record of multiple new aparthotels opening each year, we're on an unstoppable journey, with 32 exceptional properties across iconic European cities like London, Dublin, Berlin, Edinburgh, Paris, and Venice.

Are you someone who thrives in a high-paced, evolving environment where ambiguity is met with enthusiasm and determination? Do you have an insatiable curiosity, an empathetic nature, and a genuine passion for growing with, and supporting others? At Staycity Group, we're not just an aparthotel group; we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact.

We are on the search for our next Operations Manager. In this role you will have the opportunity to join us on a multifaceted career path, working alongside a highly dedicated and meticulous team. Your exceptional attention to detail will be invaluable as you confidently and assertively orchestrate seamless operations across our stunning aparthotel, delivering exceptional guest experiences and inspiring your team to exceed expectations.

Benefits:

We want you and your loved ones to thrive, we’ll support your health, wellness, learning and development and if you decide it’s time to start or grow a family rest assured we celebrate that too:

  • Paid Maternity, Surrogacy, Adoptive & Paternity leave
  • Generous holiday allowance
  • Matched pension contributions.
  • Annual Bonus, based on your contribution and impact
  • Discounted rates for overnight stays for you, and your family and friends
  • Refer and earn scheme if you successfully refer a friend to work with us
  • TaxSaver commuter scheme (only applicable in Ireland)
  • Cycle to work scheme- to support a healthy lifestyle and our planet (only applicable in Ireland/UK)
  • Education Support to help you foster new skills, build confidence and flourish
  • Volunteer days: 2 paid volunteer days per year to support causes in your local community
  • EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)
  • Long service rewards

What you can do for us

  • Supporting the General Manager in all aspects of running the serviced apartments, including front office, housekeeping, maintenance, administration, revenue and sales.
  • Monitor and action feedback received through guest satisfaction surveys, 3rd party websites and from clients during and after their stay and resolve any client disputes and complaints in a professional manner and within guidelines issued.
  • Ensure that all departments operate within the quality standards set out in the SOPs, monitoring and taking action to any feedback within a timely manner
  • Work in cooperation with other departments, developing and maintaining good working relationships with colleagues, ensuring that there is regular communication across the entire team, and driving One Team Spirit.
  • Ability to take on project work and ad hoc duties as requested by the General Manager and Head Office function.
  • Produce forecasts for revenues and costs and monitor that these are maintained within budgetary constraints and communicate to the General Manager any shortcomings as soon as possible
  • Manage and motivate a team of direct reports on a daily basis, Deputising in the absence of the General Manager.
  • Ensure the hotel complies with all legislation and Staycity Group requirements in regard to H&S and employment law.
  • Be focussed on city/group KPIs at all times, leading the team to deliver every period.

Required Skills and Experience

  • Previous management experience of at least 2 years in a fast-paced environment.
  • Excellent communication skills, highly focused, motivated, and professional in appearance and presentation to represent the Staycity Group Brand.
  • Accountability on P&L, sales skills as well as an all-around management experience.
  • A self-motivator with attention to detail and a passion for customer service.
  • Demonstrate how you have the ability to motivate, appraise, support and challenge the team to deliver world-class results on every aspect of the business on a daily basis continuously. 
  • Sufficient knowledge of H&S, Employment Law and Financial Acumen is desirable.
  • No formal qualifications are essential, but you must be able to demonstrate commitment, leadership and continuous learning.

If you possess the ability to navigate through challenges with a blend of kindness and clarity, backed by data-driven decision-making skills, we'd love to hear from you Whether you're a seasoned expert or someone with a burning desire to grow and learn, we believe that variety is the spice of life, and there's a place for you in our vibrant team. So, join us in this exciting and ever-evolving journey, where you'll be supported, inspired, and encouraged to reach your full potential. Let's make the world a little brighter, one guest at a time.

Start your Staycity Group journey today Take the leap and click "apply" now

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