Customer Service Representative

3 weeks ago

Dublin, Dublin City, Ireland UnitedHealth Group Full time
Customer Service Representative – Dublin Optum is a global organization focused on delivering care through technology to enhance the well-being of millions. Join our team to make a direct impact on health outcomes, fostering a culture of diversity, inclusion, and growth opportunities.In the healthcare sector, evolution demands innovation, creativity, and a drive to solve problems in novel ways. At Optum, innovation happens at a rapid pace every day.As a rapidly expanding part of UnitedHealth Group, we are growing our team in Ireland, offering fulfilling opportunities for those seeking purpose and impact in their work. We invest in your career advancement while expecting your talent, ambition, and commitment.About the role:This position at Optum Health Services involves being the first point of contact for inbound EAP (Employee Assistance Program) and behavioral client calls, offering a chance to showcase communication and decision-making skills in a dynamic environment, positively influencing each conversation.This role emphasizes teamwork, care, and proactive support for our members' well-being through assessment, triage, and referrals.Working schedule:This rotational role requires work on a shift basis from Monday to Sunday, with the opportunity for some remote work during unsociable hours and weekends.Key responsibilities will include:
  • Acting as the first contact for client EAP and Behavioral support calls
  • Conducting telephonic intake and transferring to suitable support
  • Returning client calls promptly
  • Logging calls accurately
  • Performing various admin tasks and providing support
  • Engaging actively in team meetings
  • Demonstrating a customer-centric approach respecting emotional well-being
  • Possessing essential IT skills
  • Problem-solving and networking abilities
  • Completing all assigned tasks and responsibilities
Required qualifications:
  • Ability to work in a rotating shift pattern, blending office and remote work
  • Strong customer service background
  • Proficiency in MS Word and Excel
  • Excellent written and verbal communication
  • Effective time management
  • Minimum High School Leaving Certificate or equivalent
  • Collaborative team player
Preferred qualifications:
  • Bilingual proficiency is advantageous
  • Experience in a Call Center
  • Ability to multitask in a fast-paced environment
  • Prior experience in an EAP setting
Eligibility to work without restrictions in the country of application is required. All remote workers must adhere to UnitedHealth Group's Policy. Optum strives for equitable healthcare, acknowledging and addressing disparities to improve outcomes for everyone.Diversity enriches our workplace. Optum is an Equal Employment Opportunity employer. We are committed to creating a drug-free environment. Optum Services (Ireland) Limited. All rights reserved.

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