Technical Services Engineer

3 weeks ago

Dublin, Dublin City, Ireland MongoDB Full time

About the team

MongoDB Technical Services Engineers use their outstanding problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are specialists in the entire MongoDB ecosystem - database server, drivers, our management suite, as well as services such as, Cloud Manager, Compass to name a few. Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to achieve exceptional results for our customers. We're looking for individuals who want to dig into the details of how "big data" and "web-scale" systems are successfully assembled and operated every day by organizations of every size and flavor.

We are looking to speak to candidates who are based in Dublin for our hybrid working model.

Why MongoDB is a fantastic place to work and build your career

Be a part of the company that's reinventing the database, passionate about innovation and speedEnjoy a fun, inspiring culture that is engineering focusedWork with exceptionally talented people around the globeLearn, contribute, and make an impact on the product and community

Cool things you'll do

In this cross functional role as a Technical Services Team Engineer, you will work with the largest and the most demanding customers to drive successful end to end migrations of their self-managed MongoDB databases to Atlas Enhance your technical troubleshooting expertise and experience as a TSE (Technical Services Engineer) by working on customer use cases, evaluating solutions, customer business pain points, application architectures, and Cloud infrastructure architectureWork with Professional Services CEs (Consulting Engineers) to perform comprehensive full-stack (workloads→DB → Infra) assessments and provide expert advice to PS and customers on the best ways to migrate MongoDB workloads to Atlas Opportunity to shape the roadmap of migration methodologies, tooling, and the core database by providing product feedback

What You Need/What we are looking for

Patience, empathy, and a genuine desire to help othersExcellent communication skills, both written and verbalThe ability to think on your feet, remain calm under pressure, and find solutions to challenges in real-timeStrong diagnostic/troubleshooting aptitude, with significant experience troubleshooting end-to-end technical issues in production environments5+ years of experience with administering RDBMSs such as Oracle, Postgres, mySQL etc. MongoDB experience is preferred5+ years on Cloud or on-prem infrastructure administration experience3+ years or more of the following technical domains (ideally with some experience in the rest) Experience with Database Performance tuning and benchmarkingExperience with configuring and using common Cloud providers (AWS, GCP, Azure)Experience with networking concepts, including firewalls and load balancersExperience with coding languages such as shell scripting, Python, Powershell etc

Bonus Points

Experience with database and workload migrations from on-prem to the CloudExperience managing large-scale databases (RDBMS or NoSQL or both)Experience coding in one or more of Java, PHP, Python, Ruby, C, C++, C#, Javascript

Success Measures

In 3 months, you'll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire TrainingIn 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate examIn 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advanced diagnostics. Also, you will be encouraged to handle technical escalations independently

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