Delivery Technical Lead

2 weeks ago

Dublin, Dublin City, Ireland Technical Concept GmbH Full time

Delivery Technical Lead

Location: Dublin 2 (hybrid, 2 days min on site each week)
Start: Immediate, initially 12 months

Key Experience
The key areas or experience that our client requires from this person is

  • Service Delivery Managment
  • IT Operational Knowledge/Management
    • SLAs, KPIs
    • ITIL Process & Procedure documentation,
    • Support
  • ITSM Experience & Knowledge
  • Project Management
  • Technical Knowledge
  • Hands On IT Experience
  • ERP Knowledge

The Technical Lead will have complete responsibility for the following:

  • Ensure all technical deliverables on the programme are fully planned, resourced and costed appropriately.
  • Oversees the end to end Technical implementation of the ERP Solution including FP&A:
  • Work with analysts, Project Solution Architect and business teams on the project and deliver the technical designs and specs required for the solution
  • Proactively manage and co-ordinate all technical resources and deliverables on the project
  • Actively manage all project technical risks and actions with the senior members of the project and other stakeholders as required
  • Ensure valid and fit-for-purpose DR solutions are developed and implemented across the Solution
  • Work with the project management team to ensure technical resources are managed through project capacity planning activities
  • Takes the agreed Low Level Design, oversees and ensures it's implemented as documented.
  • Key point of contact for all Vendor technical queries and co-ordinates all Technical resources from the Various 3rd Party Suppliers
  • Represents the technical needs and is the key point of contact for IT Teams :
  • Responsible for providing vendors information in relation to technical environments (Operational questions queries)
  • Key point of contact for Programme Workstreams in relation to technical queries,
  • Own the CAB process for the Programme, raising CAB requests and ensuring all key stakeholders are aware of CAB requests.
  • Initial point of Escalation point for all Technical matters during build phase, UAT phase & Go-Live phases
  • Technical implementation of the key aspects of solution design including:
    • Security design compliance
    • GDPR compliance
    • Solution manageability & maintainability
    • Solution robustness, availability & performance
    • Integration (BI etc)
    • Data Migration
  • Responsible for technical organisation readiness
  • Responsible for reviewing relevant technical design documents, providing feedback and input,
  • Responsible for transition planning from a technical perspective
  • Acts as a supporting Technical SDM as cutover phase approach's
  • Responsible for delivery into service from an IT perspective & ensuring the appropriate support processes are in place with all relevant 3rd parties.
  • Responsible for identifying and ensure all relevant IT operational processes are updated and in place prior to go-live. (this includes KPIs being delivered, CAB, TAB processes in place, relevant business stakeholders aware of ITIL Framework and processes)
  • Key relationship with Programme lead

The individual needs to have experience working in complex, multi-priority and matrixed organisations, and expertise dealing with both technical and non-technical stakeholders.

A suitable candidate will also

  • Be Willing to drive activities through to completion, be hands on around prototyping, solving issues that arise and not being overly reliant on the vendor, must be eager and willing to learn, collaborate and see things through to completion
  • Be an enthusiastic self-starter with a proactive approach to problem solving and systems development;
  • Have a Strong ability to work to project deadlines and project plans;
  • Have knowledge of industry-standard methodologies, tools and environments;
  • Extensive experience in developing and maintaining design/environment documentation required
  • Experience in managing Technical Design Authority and technical resources, with strong stakeholder management skills needed
  • Have experience in Systems Integration
  • Have experience working with ServiceNow or similar ITSM tools
  • Have proven and successful experience driving positive change and influencing enhanced performance within an ERP implementation.
  • Have strong understanding of project management concepts and planning
    • Managing and coordinating all suppliers from a technical aspect
    • Key time management and planning skill's
  • Have an ability to operate effectively under pressure and deliver results.
  • Be able to prioritize, manage multiple projects and meet deadlines, possess strong problem-solving and decision-making skills, be self-motivated working under minimal supervision, and demonstrate calmness and composure
  • Be approachable and relatable individual, making it easy for junior personnel to follow their directions
  • Have strong organisational and project management skills with experience implementing finance systems and associated projects;
  • Have excellent interpersonal and communication skills;
  • Have strong analytical ability, with a logical approach to problem solving and sound judgement;
  • Be dynamic, with a natural focus on the 'big picture', combined with strong attention to detail; and
  • Be proactive, with a 'can-do' approach and the ability to organise and prioritise workloads to meet deadlines.

KPIs

  • Input to , assessment of KPIs as set out in the Finance System Project

Education

  • STEM degree qualified
  • Evidenced advanced certifications and qualifications in ERP technologies
  • ITIL Certification

Desirable

  • Evidenced advanced certifications and qualifications in ERP & cloud environment technologies
  • Experience with PCI compliance

Communication Skills

  • excellent communication skills
  • Excellent English – oral and written
  • tailoring messages for different audiences
  • bringing out complex concepts in a simple, unambiguous, understandable, and convincing messages

Ref: ITC5556
—oOo—

Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.

If you are interested in applying for this role, please do so via the relevant link. If you would like to discuss this role in confidence, please contact Chris Byrne in itContracting directly.

eir evo, itContracting and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo / itContracting apply all relevant Data Protection laws when processing your Personal Data.

If you choose to apply to this opportunity and share your CV or other personal information with eir evo / itContracting, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo / itContracting.


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