Technical Services Engineer

3 weeks ago

Dublin, Dublin City, Ireland MongoDB Full time

The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world

About the team

MongoDB Technical Services Engineers use their outstanding problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are specialists in the entire MongoDB ecosystem - database server, drivers, our management suite, as well as services such as Atlas , Cloud Manager, Compass to name a few. Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to achieve exceptional results for our customers. We're looking for individuals who want to dig into the details of how "big data" and "web-scale" systems are successfully assembled and operated every day by organizations of every size and flavor.

We are looking to speak to candidates who are based in Dublin for our hybrid working model.

Why MongoDB is a fantastic place to work and build your career
  • Be a part of the company that's reinventing the database, passionate about innovation and speed
  • Enjoy a fun, inspiring culture that is engineering focused
  • Work with exceptionally talented people around the globe
  • Learn, contribute, and make an impact on the product and community
Cool things you'll do
  • In this cross functional role as a Technical Services Team Engineer, you will work with the largest and the most demanding customers to drive successful end to end migrations of their self-managed MongoDB databases to Atlas
  • Enhance your technical troubleshooting expertise and experience as a TSE (Technical Services Engineer) by working on customer use cases, evaluating solutions, customer business pain points, application architectures, and Cloud infrastructure architecture
  • Work with Professional Services CEs (Consulting Engineers) to perform comprehensive full-stack (workloads→DB → Infra) assessments and provide expert advice to PS and customers on the best ways to migrate MongoDB workloads to Atlas
  • Opportunity to shape the roadmap of migration methodologies, tooling, and the core database by providing product feedback
What You Need/What we are looking for
  • Patience, empathy, and a genuine desire to help others
  • Excellent communication skills, both written and verbal
  • The ability to think on your feet, remain calm under pressure, and find solutions to challenges in real-time
  • Strong diagnostic/troubleshooting aptitude, with significant experience troubleshooting end-to-end technical issues in production environments
  • 5+ years of experience with administering RDBMSs such as Oracle, Postgres, mySQL etc. MongoDB experience is preferred
  • 5+ years on Cloud or on-prem infrastructure administration experience
  • 3+ years or more of the following technical domains (ideally with some experience in the rest)
  • Experience with Database Performance tuning and benchmarking
  • Experience with configuring and using common Cloud providers (AWS, GCP, Azure)
  • Experience with networking concepts, including firewalls and load balancers
  • Experience with coding languages such as shell scripting, Python, Powershell etc
Bonus Points
  • Experience with database and workload migrations from on-prem to the Cloud
  • Experience managing large-scale databases (RDBMS or NoSQL or both)
Success Measures
  • In 3 months, you'll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training
  • In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam
  • In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advanced diagnostics. Also, you will be encouraged to handle technical escalations independently

To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB , and help us make an impact on the world

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

**MongoDB is an equal opportunities employer.**

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