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Media Account Specialist
3 weeks ago
Overview:
About the Role:
As a Search Specialist in Customer Experience at our organization, you will play a pivotal role in ensuring our clients achieve their business and marketing objectives through effective use of Ads and other Search Engine Marketing (SEM) platforms.
You will be responsible for managing campaigns, optimizing performance, and delivering top-notch customer support.This role requires fluency in both English and German, and a strong background in advertising, sales, marketing, consulting, or media.
Key Responsibilities:
*Manage and optimize Ads campaigns and other SEM platforms to meet client KPIs.
*Provide exceptional customer support and manage stakeholder relationships.
*Develop and implement campaign solutions, identifying opportunities for account growth.
*Analyze trends and provide data-driven recommendations to clients and leadership.
*Collaborate with cross-functional teams to create growth strategies for large advertisers.
*Build essential knowledge in digital marketing, relevant products, and industry trends.
*Escalate complex challenges to senior team members or managers when necessary.
*Leverage support ecosystems to drive efficiency through vendorization and automation.
*Support new business customers and manage account growth across various product areas.
*Share best practices and contribute to internal and external knowledge sharing.
Skills and Qualifications:
*Bachelor's degree or equivalent practical experience.
- 3+ years of professional experience in a similar position
*Customer support and stakeholder management experience.
*Experience in advertising, sales, marketing, consulting, or media.
*Proficiency in campaign management for Google Ads, Search Ads 360, or other SEM platforms.
*Strong analytical skills with the ability to draw insights from data and make data-driven decisions.
*Understanding of the digital advertising ecosystem, including programmatic landscapes.
*Knowledge of relevant products and the ability to coach team members on their implementation.
*Ability to manage operational processes, including adherence to SLAs and quality control.
*Excellent communication and relationship-building skills.
Preferred Experience:
*Experience in working with large advertisers and developing growth plans.
*Familiarity with the advertising agency landscape.
*Ability to manage the sales/customer lifecycle and identify opportunities for value expansion.
*Understanding of industry trends and competitive landscape.
If the role interests you, please get in touch via email.
If you are interested in other roles or career change, please do not hesitate to contact me too.
Adecco is an equal opportunity employer
Adecco Ireland is acting as an Employment Agency in relation to this vacancy.
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