Travel Operations Executive

2 weeks ago

Dublin, Dublin City, Ireland Carr Golf Full time

Carr Golf is headquartered in Park West, Dublin 12, and is certified as A Great Place to Work working with us is exciting, challenging, dynamic, customer-focused, and never dull

Due to the business's continued expansion, we have a vacancy for a new role – Full-Time Travel Operations Executive for our very busy travel department.

The team at Carr Golf Travel have developed a reputation that is second to none in the luxury golf travel industry. With a focus on exceptional customer service, in-depth golf expertise and a network of partners and suppliers that has been honed over 30 years, Carr Golf Travel has established itself as one of the pre-eminent golf travel companies in the UK & Ireland. The travel division also specialises in curating a calendar of bespoke, prestigious amateur golfer events that take place in Ireland and Scotland throughout the year.

Key Responsibilities

  • Work closely with the Travel Sales Executives to efficiently takeover the detailed arrangements for confirmed groups
  • Communicate directly with clients to answer their varying questions, make amendments to the booking as required, gathering detailed information needed for all suppliers to ensure trip runs smoothly.
  • Liaising with suppliers (hotels, golf courses, transportation, Restaurants etc) to make and amend bookings, send detailed itineraries, rooming lists, checking invoices prior to payment.
  • Preparing final itinerary and information packs to send to clients
  • Complete meet and greet assignments as required from time to time
  • Seek to exploit opportunities to increase sales through upgrades and additions to client's itineraries
  • Other actions & projects required to satisfy the needs of the department.

Key Requirements

  • Minimum of one year experience in a travel or hospitality role.
  • BA in Hospitality, Travel, Tourism, Business, or similar relevant field.
  • Passionate about travel, tourism and customer service.
  • Ideally suited to an outgoing enthusiastic person with an excellent phone manner who can deal with discerning customers, with accuracy and adaptability.
  • Must be a team player with strong service capabilities, putting the customer first.
  • Candidates must show flexibility and a strong ability to multitask and prioritise items.
  • Excellence in attention to detail.
  • A problem-solver and solution seeker.
  • Comfortable using computers, with a working knowledge of Microsoft Office – Outlook, Word & Excel essential.
  • Can easily adapt to new technologies – previous use of Salesforce is a bonus
  • Have a good knowledge of the geography of Ireland and Scotland and what the key visitor attractions are in each area.
  • A level of interest in golf and knowledge of golf is preferred but not essential.
  • Candidates should be fluent in spoken and written English.

Benefits

  • Competitive Salary
  • Twenty-Five Days Annual Leave
  • Hybrid Working
  • VHI Medical Insurance
  • Laptop Provided.
  • Golf Membership at Elmgreen or Corballis.
  • Discounted membership rates for friends and family.
  • Discounts on golf retail.
  • Parking-on-site.

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