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Administration Executive
4 months ago
From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.
People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.
Overall purpose of the role
To provide full support to Account Executives in all administration matters with the ability to progress within the department and take on additional role responsibilities such handling client accounts within a relatively progressive period of time.
Key Responsibilities
At all times to follow good practice in ensuring the client's best interests are served
Assist Account Executives with all administration and support functions in a timely manner:-
preparation of submissions
input of data
scanning of documents
issue of documents
mid-term adjustments
finance
carry out functions as requested by Account Executive
screen calls and direct to correct Executive
Liaise with Credit Control on finance issues as required
Company daily post prepared for collection
Provide update on post arrears on weekly basis
Adhere to Compliance as outlined in Employee Handbook and Procedures Manual
Adhere to Health & Safety policy
Effective diary management on the system to ensure customer, compliance and quality purposes are met.
Role specific attributes
Extremely well organised with excellent time management skills
Ability to work on own initiative, meet deadlines and work under pressure in a busy environment.
Innovative and collaborative
Flexible and results driven
Extremely well organised with excellent time management skills
Willingness to progress within the team to Account Executive level
Aptitude for learning involves specifically working towards CIP over a 2 year period, with APA Commercial achieved within 12 months.
Qualifications and experience
• Excellent IT skills, namely intermediate in MS Outlook, Word, Excel and PowerPoint.
• 1-2 years previous experience in an administration role
Our Culture: People First
We've travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in:
• An employee-ownership model
• Aligned external investors
• The trust and integrity born of friendship
• Expertise
• Independence
Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention.
Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that's better for everyone.
Diversity & Inclusion
At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
PermanentFrom day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.
People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.
Overall purpose of the role
To provide full support to Account Executives in all administration matters with the ability to progress within the department and take on additional role responsibilities such handling client accounts within a relatively progressive period of time.
Key Responsibilities
- At all times to follow good practice in ensuring the client's best interests are served
- Assist Account Executives with all administration and support functions in a timely manner:-
- preparation of submissions
- input of data
- scanning of documents
- issue of documents
- mid-term adjustments
- finance
- carry out functions as requested by Account Executive
- screen calls and direct to correct Executive
- Liaise with Credit Control on finance issues as required
- Company daily post prepared for collection
- Provide update on post arrears on weekly basis
- Adhere to Compliance as outlined in Employee Handbook and Procedures Manual
- Adhere to Health & Safety policy
- Effective diary management on the system to ensure customer, compliance and quality purposes are met.
Role specific attributes
- Extremely well organised with excellent time management skills
- Ability to work on own initiative, meet deadlines and work under pressure in a busy environment.
- Innovative and collaborative
- Flexible and results driven
- Extremely well organised with excellent time management skills
- Willingness to progress within the team to Account Executive level
- Aptitude for learning involves specifically working towards CIP over a 2 year period, with APA Commercial achieved within 12 months.
Qualifications and experience
• Excellent IT skills, namely intermediate in MS Outlook, Word, Excel and PowerPoint.
• 1-2 years previous experience in an administration role
Our Culture: People First
We've travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in:
• An employee-ownership model
• Aligned external investors
• The trust and integrity born of friendship
• Expertise
• Independence
Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention.
Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that's better for everyone.
Diversity & Inclusion
At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
Permanent About UsHowden began in 1994, as just three people and a dog. Now there are 17,000 of us, and we're a leading global insurance group, managing $38bn of premiums for our clients.
Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold.
The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They're invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.
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