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Order Management Analyst

3 months ago

Dublin, Dublin City, Ireland Adobe Full time

JOB LEVEL

P20

EMPLOYEE ROLE

Individual Contributor

Order Management serves as a core business partner within the finance organization focused on the analysis of data from several sources and the development of scalable solutions to ensure accurate booking and reporting of revenue. We provide world-class support to our customers through collaboration across the organization. Our team promotes a dynamic culture, fostering personal growth and career development.

What you'll do

  • Acquire and maintain in-depth knowledge of Adobe's Digital Media and Digital Experience software sales models for enterprise subscription and term licensing programs.
  • Provide primary support for rest of world channel & enterprise accounts, including email and phone support, returns and credits processing, issue resolution and escalation management, order reviews & PO processing.
  • Utilize SalesForce, Dynamics, and SAP (ECC, CC, and CI) to book enterprise opportunities and contracts for accurate downstream invoicing and revenue recognition using manual and semi-automated documented processes.
  • Actively review sales pipeline and corresponding deal information to anticipate potential booking issues or negative customer experience impact and work to resolve them during the deal negotiation process.
  • Conduct weekly reconciliations and other oversight activities to ensure accurate revenue booking/recording using SQL, Excel, Tableau and Power BI reports.
  • Partner with the department's cross-geo/organizational teams focused on data management, innovation, integration (acquisitions), and enablement to find opportunities to drive efficiencies through streamlining processes and system improvements.
  • Work cross-functionally with multiple internal Adobe Departments (Deal Desk, Revenue Assurance, Sales ops, Credit, Legal, Sales, Product Delivery (Provisioning), Professional Services, Tax, Sales Finance, etc.), Enterprise Customers, and Partners.
  • Support increased workload and additional hours when required-i.e., month/quarter-end.

What's needed to succeed

  • Bachelor's degree or equivalent in a numerate or business field
  • Fluent business English (written and spoken)
  • You are meticulous, committed, adaptable, inquisitive, creative, respectful, collaborative, and confident.
  • Competence with information management tools - SAP (ECC, CC), salesforce, SharePoint, or similar analytical and information management applications.
  • Demonstrable experience in a role involving 'critical thinking': i.e., ability to analyze complex deals, make decisions, and problem solves self-sufficiently, without requiring ongoing direction setting.
  • Excellent interpersonal and customer-oriented communication skills.
  • Experience in a role demonstrating excellent time management, able to analyze workload and prioritize time based on changing priorities.

Highly Desirable

  • Minimum 2 years of Order Management (or similar) experience in this sector.
  • Familiarity with Sequel, Alteryx, Power BI, and/or SalesForce reporting.
  • A proven ability to build strong, trust-based relationships with business partners across the organization.
  • Knowledge of revenue recognition rules/requirements related to software/services
  • Good knowledge of operational quote to cash business processes.
  • Exposure to contract negotiation/drafting, including Legal and Financial Governance.

Internal Opportunities

Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We're glad that you're pursuing a new opportunity at Adobe

Put your best foot forward:

1. Update your Resume/CV and Workday profile – don't forget to include your uniquely 'Adobe' experiences and volunteer work.

2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you're interested in.

3. Check out these tips to help you prep for interviews.

4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll.

Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.

If you have a disability or special need that requires accommodation to navigate our internal careers site or to complete the application process, please contact