Market Specialist, Global Response Operations
4 weeks ago
Market Specialist, Global Response Operations - Arabic (Egypt) Responsibilities:
- Work as part of the MENA team, enforcing on crisis response within the Africa, Middle East and Turkish region while specifically representing the Arabic market
- Work as part of an On-call Operational structure to enforce on critical content across Africa, Middle East and Turkiye with a higher focus on Egypt
- Use a combination of Egyptian and MENA market geopolitical knowledge, deep understanding of cultural, language nuances and minority communities, to capture signals and insights to enforce and solve for complex risk and operational issues within the region
- Scope scalable solutions to improve the support of our community of users in the Middle East and across AMET
- Investigate and resolve issues that are reported on META products, such as requests for account support and reports of potentially abusive content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material, i.e. child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing
- Support enforcement efforts on agnostic content that originates from multiple sources globally, where language expertise is not required
- Support enforcement efforts identifying integrity risks to our local and regional advertising business and enforce on these risks. Support region wide programs of work supporting peak season buying initiatives, protecting advertisers, businesses and removing friction in the ad delivery process
- Analyze key metrics and collaborate with cross-functional teams to improve our processes and tools
- Build subject matter expertise around abuse areas prevalent in the region and work with the team on enforcement efforts to manage and control impacts
- Investigate emerging risk across the region and influence cross functional resolution. Provide input and support on policy recommendations using geopolitical as well as operational understanding with XFN partners
- Liaise closely with our vendors to ensure all operational KPIs meet and exceed targets and work collaboratively to improve processes and tools and scale solutions
- Remain up to date on key workflow changes, operational guidelines, policy updates and our Community Standards
- Bachelors degree and/or masters or equivalent experience
- Fluency in written and conversational Arabic, demonstrable ongoing connection with the community in Egypt and detailed knowledge of its culture and common practices
- Strong analytical and creative problem-solving skills
- Excellent communication and collaboration skills
- Ability to work with graphic and/or objectionable content
- 2+ years of professional experience within an operations environment
- Self-starting, intellectually curious and creative individual comfortable operating in a fast paced, ever changing environment
- Technical and data skills such as Excel and SQL OR experience with visualisation tools such as Tableau to drive efficient analytics and reporting
- Policy experience, preferably in content or media governance or trust and safety
- Experience with training, quality assurance or metrics analysis
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