Global Response Operations
1 month ago
Global Response Operations - Detection (Europe) Responsibilities:
- Drive the scoping & development of signals for key problem areas/abuses
- Identify emerging risks using on-platform and off-platform signals, through monitoring & analysis
- Conduct investigations to bring deeper understanding and knowledge of potential emerging trends and evolving risks in priority areas
- Work cross-functionally to drive mitigation for identified risk areas, including conducting enforcement on violating trends
- Build and execute risk detection initiatives to support the management of critical events, such as elections and crises.
- Use data and internal tools to identify and investigate potential risk areas and patterns at scale and across abuse types
- Use quantitative & qualitative research methods to perform root cause analyses on investigative findings or high priority escalations
- Partner with internal experts to build a deep understanding of how, where, and why diverse forms of abuse are experienced across the platform
- Synthesise investigative findings through the creation of analysis and presentations that provide a succinct, coherent narrative assessing risk
- Influence and support innovation of technology, as well as adoption of technical solutions, that improves our detection capabilities (efficiency, speed, and reduction on language dependence)
- This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos, audio and writings, offensive or derogatory language, and other potential objectionable material, i.e. child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing.
- 4+ years experience in investigative, data analysis, visualization or technical systems work
- Analytical-thinking and problem-solving experience
- Proficiency in SQL
- Experience working with complex data sets and aptitude for risk identification and analysis using data skills that include but are not limited to proficiency in SQL
- Experience communicating progress and outputs to both technical and non-technical audiences
- Experience prioritising multiple functions and tasks
- Ability to work independently with graphic and objectionable content
- Experience in signal analysis and investigations
- Experience investigating Ads, eCommerce, payments, financial risks
- Proficiency in one European language apart from English
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