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Loans Administrator

3 months ago

Dublin, Dublin City, Ireland Cpl Full time

My client, a leading asset management company are hiring for a Loans Administrator to join their team in their Dublin 2 office. A competitive salary, attractive benefits package and hybrid working model is offered. A great opportunity with a huge scope for progression.

Your primary responsibility will be managing general loan administration while providing excellent customer experience.

Roles and Responsibilities:

· Managing inbound and outbound calls for the servicing of customer loan accounts

· Ensuring system records are maintained and updated following every customer interaction.

· Investigating and negotiating at individual account level, to ensure the correct customer outcome is achieved.

· Liaising with internal teams in relation to the expediting of required information

· General loan administration requirements such as issuing mortgage statements, redemption statements and ad hoc manual lettering as required

· Work within agreed metrics, for all operational and customer requirements, including meeting agreed targets and service level agreements

· Consistently record incidents immediately on detection of errors and engages with Risk Owner to resolve where required.

· Takes ownership of errors and complaints received, managing the customer experience to a successful resolution.

Requirements:

· Must have APA or QFA qualification

· Previous contact centre experience and/or financial services background, ideal but not required

· Ability to work within tight deadlines and fast changing environments

· Excellent Customer Service Skills

· Good attention to detail, accuracy, and ability to multitask

· Target driven individual with the ability to manage your own workload while contributing positively to the wider team and organisation

To hear more or for a confidential discussion please contact Hannah Somers on or or click on the link below.

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