Regulatory Escalations Specialist
4 weeks ago
Regulatory Escalations Specialist Responsibilities:
- Serve as an expert on enforcing Meta's Community standards and policies, including regulatory policies and region specific social media legislation where required.
- Investigate reported escalations across multiple channels on Meta's services, disrupt bad actor networks and respond to sensitive global partners inquiries.
- Apply project management methodologies, techniques, and strategy development to effectively plan, execute and monitor projects and initiatives.
- Effectively convey results of technical/investigative work and mitigation measures to various audiences including senior management and external partners/government agencies.
- Gather, analyze, and utilize relevant tools, systems, and data to improve Meta's processes, inform our Policy & Legal positions and define/execute against business goals.
- Manage high-pressure ambiguous escalations prioritizing speedy resolution while partnering with cross functional teams.
- Coordinate with global cross-functional teams including Public Policy, Legal, and Integrity teams to problem solve and develop solutions.
- This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos, audio and writings, offensive or derogatory language, and other potential objectionable material, i.e. child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing. Please note that some holiday/weekend work will be required on a shift basis.
- 5+ years of experience handling operations, crisis or risk in a technology company or equivalent environment
- Knowledge of trust & safety, content integrity, compliance landscape
- Ability to multitask different priorities in a rapidly changing environment
- Strong project management and operations skills
- Sound judgment and ability to thrive under pressure
- Demonstrated communication and collaboration skills
- Ability to influence across regional and functional scope
- Ability to work with potentially graphic and objectionable content
- Proficiency in data analysis
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