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Night Team Member

4 months ago

Galway, Galway, Ireland The g Hotel & Spa Full time

We are now looking for an enthusiastic, genuine, and friendly Guest Service Staff - Nights Member who wants to contribute to our guests having a happy and memorable stay with us.

Your responsibilities will be:

Handle guests incidents, complaints and coordinate service recovery where required in conjunction with the Manager.
Conference & Banqueting set up, maintenance and cleaning.
Identifying, communicating all issues (maintenance, equipment, etc)
Following company control procedures in accordance with the internal audit requirements.
Confidently know all emergency procedures, full knowledge of the fire manual.
Working in partnership with the Night Manager to ensure all Nights Department objectives are fulfilled.
Close daily business and secure property
Prepare hotel for new day – Particular attention to detail on cleanliness and presentation is vital.
Aid all departments while on shift – knowledge of bar & restaurant would be beneficial.

Some of the great benefits of working for us include:
Earn thousands by referring a friend to work with us
Stay at one of our Leonardo Hotels UK for a hugely discounted rate and get a reduced rate for friends and family if they want to stay too
Company Pension Scheme, Life assurance & Wellbeing support
28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days
The opportunity to work for a well-respected brand where people development is at the heart of our culture
An array of learning courses in which you can attend - the sky is the limit with your development with us, we nourish your skills and talents to develop leaders of the future
Recognition Points – earn performance based points and use them towards that desired product you've been meaning to buy or hey even that well deserved day off
Employee of the month earning you a little bonus and fame for that entire month.
Flexible working hours- shift working is what we do but not split shifts – we want you to have a work-life balance too
Monthly / Quarterly engagement activities - we like to have fun while working hard
Annual Charity Event Day- we help and support our communities
Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scenery, we can help you to move and provide relocation support

Experience we are looking for:
Knowledge of Microsoft Office.
Must have previous experience in a similar role and demonstrated business / industry awareness.
Possess a high standard of customer service delivery skills.
Be standards driven and detail-orientated with the ability to organise and plan ahead.
Must possess excellent communication and interpersonal skills.
Should have previous experience with Micros/Opera.

Why come and work for us

To receive practical training, development and progression within a dynamic and rapidly expanding company. If you want a career in Hospitality then look no further, we have great programs to support your development towards a long and successful career.

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years'; there's never been a more exciting time to come join us