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Content Moderator- French

2 months ago

Dublin, Dublin City, Ireland Cognizant Full time

Content Moderator - French

Job Description:

  • Verify and review information as per policy and guidelines.
  • Follow all compliance and security measures relating to client data.
  • Take action on process changes and updates and handle the same with proper research.
  • Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
  • Adhere to process norms and structure.
  • Ability to gather information via outbound calls to businesses within specific country locations.
  • Ability to work with a high degree of accuracy.
  • Support users to make bookings/ reservations with various types of businesses.
  • Work with great attention to detail / content review.
  • Have an extensive exposure to customer service.
  • Work in a rapidly changing environment.
  • Work with high profile tech/ evolving AI.

Application Criteria:

  • Excellent communication skills and fluency in French.
  • Excellent attendance record.
  • Excellent timekeeping.
  • Ability to work rotating shift patterns over 7 days.
  • Ability to handle multiple tasks simultaneously.
  • Ability to work in a fast paced environment with minimal supervision.
  • Sense of ownership and pride in your performance and its impact on the team.
  • Critical thinker and problem-solving skills.
  • Strong Team player.
  • Great interpersonal and communication skills.
  • Experience in data analysis and reports (not mandatory).
  • Possess the ability to work in a team environment as well as independently.