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Call Taker- Emergency Services, Dublin

1 month ago

Dublin, Dublin City, Ireland Cpl Full time

Call Takers - National Ambulance Service, Tallaght, Dublin 24

Cpl Healthcare in partnership with the National Ambulance Service are recruiting for a number of Call Takers for ongoing assignments commencing on 1st July 2024, apply now to attend an open day in Tallaght on Wednesday 5th June 2024 hosted by Cpl and NAS staff and the opportunity to interview on the day.

Vacancies exist in Ambulance Command and Control Centre, working on the intermediate care service with further training to work in emergency (999 / 112) services.

The main purpose of the Intermediate Care Service is to provide inter hospital and inter-facility transfer of patients in order to support the Acute Hospitals planning/bed management and discharge policies.

Pre-hospital emergency care is delivered by Advanced Paramedics and Paramedics in emergency ambulances

An extensive training program of will be provided. Attendance and availability for same are mandatory.

The Role:

The Emergency Medical Call Taker (EMCT) is responsible for the efficient and effective call taking of Emergency, Intermediate Care and related calls and requests in order to meet service users' needs in a timely manner and within the framework of policies, procedures and guidelines.

Duties of the role include:


• Ensure that all requests for Emergency Medical Services and Intermediate Care Services are dealt with appropriately with particular emphasis on can do approach ensuring the best outcomes for all patients and clients.


• Achieve emergency activation and response times standards in line with the PHECC EMS Dispatch Standard, comply with all call categorisation as determined by a Medical Priority Dispatch System.


• Operate alternative referral pathways systems focussed on providing a more appropriate service to patients other than an ambulance or attendance at an Emergency Dept.


• Be responsible for the effective and efficient pre-planning of routine patient transport and associated transport schedules


• Mobilise and brief as appropriate Ambulance Crews, Intermediate Care Operative crews, health services (hospital and community based) and other agencies as required


• Liaise with non-health service agencies as required


• Provide appropriate pre - arrival and post - dispatch instructions in response to calls in a prompt and timely manner

Essential criteria


• Excellent PC and IT skills


• Excellent communication and interpersonal skill


• A basic typing speed of at least 30 wpm by touch typing


• Qualification as an Emergency Medical Technician is desirable, but not essential

Available to commence on 1st July 2024

Please forward a copy of your CV to or call Brian on for a job spec and further information.

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