Order Management Specialist
Found in: beBee jobs IE - 1 week ago
Order Management Specialist - B2B Associate - German & French speaker *Perfumes division
Location : Dublin
Full-time, FTC of 12 months with the possibility of a permanent role, based in the office with 40 days a year work-from-home option
Salary : €35k - €40k DOE
Our client is one of the most prestigious brands and global players in the luxury market. They create, manufacture, distribute and sell high-end jewels, watches, perfumes and accessories in the most exclusive shopping areas in the world and selected distributors and more than exclusive perfumeries.
Responsibilities:
- Manage the order-to-shipping process for a dedicated client portfolio of German & French speakers, while meeting internal SLAs and KPIs
- Reply to inquiries from internal and external customers on our products and orders
- Coordinate operational market activities for the assigned portfolio, effectively using all available resources.
- Anticipate client needs by taking full ownership of your portfolio and a proactive approach to your day-to-day, using your German & French language proficiencies
- Keep track of all issues related to customers, orders - and delivery process (pricing issues, product availability, miss-shipments, etc.)
- Manage claims & reverse logistics for your client portfolio.
- Reporting on market activities and trends for an informed decision.
- Ensure your clientele is going through an order experience
Requirements:
- Fluent in English, German, and French.
- MS Office – in particular Excel.
- Knowledge of SAP or similar.
- Previous experience in Order Management or Customer Service or Logistics.
Job Type: Fixed term 12 months with possibility of becoming permanent contract
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