Account Manager Customer Success

1 month ago

Dublin, Dublin City, Ireland Comnexa Limited Full time
Account Manager Customer Success

Department: Customer Success

Employment Type: Full Time

Location: Ireland

Description

Please note we are looking for candidates based in Ireland. Visa and sponsorship is not available.

We are certified Salesforce consulting partners with a presence in Jersey (Channel Islands), London and Portugal. We have a track record of delivering innovative solutions in a wide variety of sectors, particularly focused on financial and professional services. We help our customers to build a competitive advantage through implementing, optimising and maintaining Salesforce solutions.

As a Account Manager Customer Success, you will work with our Customer Success Manager, sales department and management to support our existing customers to grow with Salesforce and expand their possibilities.

Join Salesforce's ecosystem and help our customers excel with Salesforce We would love to meet you today - let's talk and see if there is a fit.

Key Responsibilities

Minimum experience and skills:

  • It is essential to have at least 1 year of experience within the Salesforce ecosystem (experience as a Salesforce AE would be advantageous).
  • Financial services industry knowledge is advantageous.
  • +3 years within account management or business development.
  • Understanding of the consulting world and Customer Success department.
  • Relationship building skills with an ability to grow and nurture relationships.
  • Proactive mindset to drive growth.
  • Consulting experience is advantageous.

Advantageous experience and skills:

  • A customer-focused mindset
  • Excellent communication and negotiation skills
  • Building and maintaining client relationships
  • Eye for detail and process
  • Result-oriented attitude

Key tasks & responsibilities:

  • Find opportunities for new projects and services within Comnexa's existing customers.
  • Drive growth by developing the existing Customer Success portfolio.
  • Showcase the latest Salesforce updates to Comnexa's existing customers.
  • Host quarterly business reviews with key accounts and create strategic account plans to develop a long-term strategy for the client, aligned with their objectives and needs.
  • Develop a close relationship with your customers and organise regular follow-up meetings.
  • Ensure client satisfaction within Customer Success and advise to improve satisfaction.
  • Connect regularly with internal stakeholders to identify future opportunities within existing customers.
  • Work closely together with the Customer Success Manager and Sales team at Comnexa to draw up technical and commercial proposals.
  • Identify the best strategy for a continuous collaboration with Salesforce, including working closely with Salesforce Account Executives.
  • Act as the relationship point and a trusted advisor between the customer and Comnexa for Customer Success team.
  • Set up proposals autonomously and manage data in Salesforce.
  • Participate in various client events and Salesforce events.
Tell us about you

We're looking for a somebody with Account Management skills who can work well as part of a remote team. Enhance your application by telling us about:

  • Why you have chosen to pursue a career within the Salesforce ecosystem
  • Which Salesforce trends do you foresee in the next few years
  • What drives you within an Account Management role
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