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Associate Client Operations Director
3 months ago
We are seeking an Associate Client Operations Director to join Q2 Solutions, IQVIAs laboratory business. We hire passionate innovators who drive healthcare forward through thoughtful and inclusive collaboration.
If you want to discover a career with greater purpose, join us as we transform and accelerate research and development.
Job Overview:
As a senior member of the Operational Client team you will serve as an expert in management and enhancing client relationships, maintain an overview of customer portfolio from an operational & financial perspective and communicate with Project and Business Development teams to ensure excellent delivery to customers and consistency within programs.
Ensure the effective delivery of the client portfolio of work with rapid escalation action as necessary
Drive excellence in delivery across all studies within the portfolio and work independently with minimal supervision
Participate on client specific operational committees, with accountability for developing a true partnership and ensure senior management is frequently informed on the current status and progress with the client relationship
Lead enterprise-wide Internal Governance meeting to build momentum and action for the client. Lead Client External Governance meetings with excellent preparation and delivery outcome
Represent the organization at key strategic meetings including but not limited to Sales meetings, IQVIA clinical delivery, and strategy meetings
Deliver standards training internally and externally as needed and proactively manage the communication of changes to client standards and/or client requirements
Develop and oversee clear communication plans with project teams and clients. Participate in technical reviews and proposal development as needed to ensure standards are captured
What We Are Looking For:
Bachelor's Degree Science or related field preferred
7 years of clinical or research industry experience
5 years project management experience
Other Equivalent combination of education, training, and experience may be accepted in lieu of degree
The Knowledge, Skills and Abilities needed for this role:
Knowledge of company operations and all project services job functions globally
Knowledge of assigned customer(s) expectations, requirements, and needs
Solve complex problems by assuring cooperation from collaborating with multiple departments as needed
Excellent organizational, analytical, and problem-solving skills
What We Offer You:
We put our employees at the center of everything we do and are committed to providing them, and their families, with benefits that meet their diverse and changing needs.
We invest in integrated benefits programs and resources to take care of our employees physical, mental, and emotional, financial, and social well-being so they can thrive at home and at work, at any stage of their well-being journey.
To learn more about our benefits, visit IQVIA Benefits.If youre looking to unleash your potential, join Q2 Solutions, IQVIAs laboratory business, to help make the extraordinary possible
Q Solutions, IQVIAs laboratory business, creates connected intelligence by combining our expertise, technology, and analytics - this fuels unparalleled research & development solutions.
We uphold a deep commitment to patients, sites, customers, and each other. Visit our Careers PageLocations:
Dublin, Ireland
Ireland
Remote
