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Manager, Product Management

2 months ago

Dublin, Dublin City, Ireland Mastercard Full time

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion ) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, Product Management

Job Description Summary: Product Manager Onboarding Experience

Overview

Mastercard Gateway product management team is part of a global product function at the centre of payments innovation delivering leading customer experiences through our connected gateway. As part of this remit the team is responsible for defining the strategy, and executing the delivery of, market-leading payment gateway products & value-added services to our acquirers and merchants on a global basis.

We are seeking a highly motivated and experienced Product Manager to lead our customer Onboarding journey. The ideal candidate will be responsible for designing the onboarding experience for our payment gateway customers. This role is crucial in ensuring our customers have a smooth, efficient, and satisfactory start with our payment services.

Role


• Develop and execute a comprehensive customer onboarding strategy that aligns with Mastercard's Payment Gateway goals and objectives.


• Identify key success metrics and continuously monitor and improve the onboarding process.


• Work closely with engineering, architects and technical product owners to define requirements and tools that enhance our customer experience.


• Prioritize and manage the product backlog, ensuring timely delivery of features and improvements.


• Collaborate with cross-functional teams to deliver a seamless onboarding process.


• Collect and analyze feedback, identify pain points and opportunities for improvement.


• Develop and maintain comprehensive documentation, including user guides, FAQs and training material.


• Use data analytics to track the success of onboarding process, identifying trends and areas for improvement.

All About You


• Bachelor's degree or equivalent work experience


• 5-8 years prior related product development experience with at least two years of management experience desirable


• Extensive experience in new product development


• Experience in customer onboarding processes and experience


• Must have strong business/market/financial analysis, product development skills


• Ability to interact and coordinate effectively with internal and external business partners


• Business Acumen with the ability to provide solutions that drive positive results to the customer and MasterCard


• Self motivated with a proven track record of delivering success while operating within a team


• insights and industry intelligence

Ability to motivate and drive cross-functional teams

Preferred skills include:


• PSP or payments background


• Knowledge and understanding of UX/Design thinking principles


• Experience with/knowledge of global and domestic payment schemes and players


• Experience working in an agile environment

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard's security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.