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Product Trainer

3 months ago

Dublin, Dublin City, Ireland STERIS Canada Corporation Full time

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At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

HOW YOU WILL MAKE A DIFFERENCE

The product trainer is primarily responsible for conducting operator training programs for STERIS customers to ensure development of product knowledge and expertise and to provide user support of STERIS product technologies. In addition, responsible for conducting training sessions for new hire employees, sales and service teams.

Technical user support of product technologies and application.

This role's purpose is to support STERIS's vision in creating a healthier and safer world by managing STERIS customer contract and non-contract needs and going above and beyond to meet our Customer's expectations.

What is involved
  • Design, deliver and evaluate training programmes to customers, prospective customers and company staff on a regular basis both on site and in office.
  • Conduct in-service education and support sales and clinical representatives with in-service support when possible and requested.
  • Demonstrate a high level of knowledge on all STERIS product ranges.
  • Troubleshooting user issues in customer accounts in relation to improper use or technical issues.
  • Maintain communication with customers in an effort to identify repetitive problems or training issues.
  • Assist sales representatives with product expertise as a part of the sales process.
  • Assist service department with product expertise as part of STERIS after sales education and support programs.
  • Quote customers and chase training leads to generate aftersales training revenue.
  • Provide advice on relevant occupational health issues relating to products.
  • Provide advice on relevant ISO and HTM standards/guidance.
  • Willing to travel throughout the UK and Ireland.
Required Experience
  • Previous experience in periodic testing within a decontamination setting.
  • Previous experience in managing / interpreting periodic testing results within a decontamination setting.
  • Qualified to AP(D) status – Training will be provided where above experience meets minimum requirements.
  • Experience working in an office based customer service environment or sterilisation / decontamination administration environment.
  • Comfortable with data analysis and numerical reasoning.
  • Previous hands on or administration experience within decontamination environment.
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