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Social Media Content Analyst with Hausa

3 months ago

Dublin, Dublin City, Ireland Cpl Full time

Community Operations Analyst with Hausa

Reporting to: Team Lead

DUTIES & RESPONSIBILITES

  • Assist the community by resolving inquiries with empathy, accuracy, and timeliness.
  • Stay informed about the client's products and community standards.
  • Make balanced decisions and advocate effectively for the community.
  • Demonstrate strong interpersonal, communication skills, and empathy.
  • Investigate and resolve platform issues like account support requests and abusive content reports.
  • Respond to user inquiries with quality, speed, and empathy.
  • Leverage market-specific knowledge to find scalable solutions for better user support.
  • Analyze data to enhance the overall user experience.
  • Enforce Terms of Use by monitoring and reviewing reported content within set guidelines.
  • Identify workflow inefficiencies, suggest improvements, and escalate issues as needed.

ESSENTIAL COMPETENCIES;

  • Resilient and able to thrive in a fast-paced, high-pressure environment.
  • Highly adaptable with a positive attitude toward challenges.
  • Strong decision-making and problem-solving skills.
  • Effective time management and prioritization.
  • Team-oriented with a consistent track record of meeting KPIs on time.

CANDIDATE EXPERIENCE:

  • Fluent in Hausa and English.
  • Cultural understanding of the market.
  • Experience in working in an office environment is preferable.
  • Extremely reliable, consistent, and hard-working
  • Passion for ensuring a positive, safe user experience
  • Flexible in working in a faced paced environment with different projects to work on.
  • Ability to learn new information in a short period of time
  • Eligible to work in Ireland full time (Stamp 4 or Irish citizenship or European)

BENEFITS:

  • Free canteen onsite in client site during shift hours
  • Health Care
    • Extensive Training & Development
  • Free access to Covalen Group Scheme website
  • Free access to Covalen 24-hour Employee Assistance Programme (EAP)
  • Free access to Covalen's Wellness Programme
  • Covalen's Tax Saver Scheme
  • Covalen's Bike to Work Scheme

FURTHER DETAILS;

  • Location: Sandyford (D18)
  • Working hours: 36.5 to 40 hours per week - Monday to Sunday (including Bank Holidays)
  • Shift: Day Shift ( 9:00AM-5:30PM OR Evening Shift ( 6:00PM - 2:00AM)
  • Pay Schedule: Monthly
  • Contract Type: Permanent.

Interested? Apply today by sending your CV directly to