Head Of Mes Customer Services Emea In Dub

3 weeks ago

Dublin, Dublin City, Ireland Lufthansa Technik Turbine Shannon (Ltts) Full time

Head of MES Customer Services EMEA in DUB
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Head of MES Customer Services EMEA in DUB
role at
Lufthansa Technik Turbine Shannon (LTTS)
Head of MES Customer Services EMEA in DUB
2 days ago Be among the first 25 applicants
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Head of MES Customer Services EMEA in DUB
role at
Lufthansa Technik Turbine Shannon (LTTS)
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Are you ready to take your career to new heights?
Join our dynamic and diverse team at Lufthansa Technik MES in Dublin, Ireland as a Head of Customer Service.
This is a unique opportunity to be part of a global leader in the aviation industry, working on cutting-edge projects and making a real impact on the future of air travel.
Tasks
Lead the CSM team professionally and disciplinarily in an international environment
Be responsible for and ensure cross-site customer management for Mobile Engine Services events including account management for individual customers
Optimise and ensure performance parameters (costs, quality and turnaround times) and commercial result of the Mobile Engine Services engine events
Check cost calculation for engine repair events as part of the quotation and recalculation
Be responsible for workload steering of the DUB Repair Station through product request selection and prioritisation / coordination between Product Sales, customers and other MES Repair Stations
Optimise interfaces to service providers with regional responsibility
Requirements
Degree in engineering or business administration
3-5 years of professional experience
Very good knowledge of economics and business administration
Good knowledge of internal processes in the field of engine maintenance and repair
Very good negotiation skills, assertiveness and very high persuasiveness
Very high level of service readiness and customer orientation
Very high ability to deal with conflicts
Strong ability to lead, guide and motivate employees
Very high organizational skills
Very good analytical and conceptual skills
Very high flexibility and resilience
Quick comprehension, objective and sound judgement with strong decision-making power
Very high sense of responsibility
Strong initiative
Readiness for assignments at home and abroad
Successful completion of the LHT internal aptitude test (EEU)
Contact
Barbara Vukovic
00353864406225
Seniority level
Seniority level
Director
Employment type
Employment type
Full-time
Job function
Job function
Business Development
Industries
Airlines and Aviation
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