Technical Support Engineer

Build Your Career at Informatica
We seek innovative thinkers who believe in the power of data to drive meaningful change.
At Informatica, we welcome adventurous, work-from-anywhere minds eager to tackle the world's most complex challenges.
Our employees are empowered to push their bold ideas forward, and we are united by a shared passion for using data to do the extraordinary for each other and the world.
Technical Support Engineer (French-speaking)
We're looking for a Technical Support Engineer candidate with experience in technical troubleshooting, Java debugging and cloud-based platforms, to join our team in Ireland, France, Poland, Great Britain or Germany.
Hybrid work schedule with 2–3 days onsite per week.
You will report to the Director, Technical Support
You will be part of Informatica's European team of experienced support staff, working on a diverse suite of products including Cloud, Master Data Management, Data Integration, Data Quality, Governance, and Big Data.
Your role will be crucial in ensuring customer success by resolving technical issues and providing world-class support to our clients and our teams.
Technology You'll Use
Java, Oracle, MS SQL Server, Salesforce CRM, Web Services (SOAP, RESTful, WSDL), Windows, Linux (Red Hat, SUSE), AWS, Azure, GCP
Your Role Responsibilities?
Here's What You'll Do
Manage and resolve customer issues through Salesforce CRM
Deliver best-in-class technical support to customers, partners, and internal stakeholders
Analyse and reproduce complex software issues and manage support lifecycle
Collaborate across teams to identify and escalate product defects
Contribute to the knowledge base by documenting solutions and insights
What We'd Like to See
Passion for customer success and delivering high-quality support
Effective problem-solver, comfortable interacting with technical and non-technical stakeholders
Role Essentials
Good level of French (spoken and written) is required
2+ years of experience supporting mission-critical software in enterprise environments
Programming and debugging skills in Java or other object-oriented languages
Solid understanding of databases, operating systems, and cloud platforms
BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
Minimum 2+ years of relevant professional experience
Perks & Benefits
Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
Flexible time-off policy and hybrid working practices
Equity opportunities and an employee stock purchase program (ESPP)
Comprehensive Mental Health and Employee Assistance Program (EAP) benefit
Our DATA values are our north star and we are passionate about building and delivering solutions that accelerate data innovations.
At Informatica, our employees are our greatest competitive advantage.
So, if your experience aligns but doesn't exactly match every qualification, apply anyway.
You may be exactly who we need to fuel our future with innovative ideas and a thriving culture.
Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets.
We pioneered the Informatica Intelligent Data Management Cloud that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies.
Customers in approximately 100 countries and more than 80 of the Fortune 100 rely on Informatica.

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