Technical Support It Engineer

1 day ago

Dublin, Dublin City, Ireland Stackandco Full time

Social network you want to login/join with:
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Client:
StackandCo
Location:
Dublin 12, Ireland
Job Category:
Other
-
EU work permit required:
Yes
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Job Reference:
1fae2c629367
Job Views:
9
Posted:

Expiry Date:

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Job Description:
Job Description
Technical Support Engineer Level 1 - MSP Microsoft Partner - Dublin 12
Office based role 5 days per week in Dublin 12.
Our client, a growing and dynamic MSP based in Dublin 12, is seeking a motivated and enthusiastic
Level 1 IT Support Engineer
to join their technical support team.
This is an excellent opportunity for someone early in their IT career who wants to grow within a fast-paced managed services environment.
You'll work as part of a collaborative helpdesk team, providing frontline support to clients and assisting with day-to-day technical issues.
You'll also receive support, ongoing training, and the opportunity to develop your technical skills further.
Key Responsibilities:
Act as the first point of contact for technical support via phone, email and ticketing system
Log, track and update support tickets with accurate detail
Provide support for desktops, laptops, printers and mobile devices
Perform password resets, account administration and software installations
Provide support for Microsoft 365 and common business applications
Troubleshoot basic networking issues (IP addressing, DNS, DHCP)
Escalate complex issues to Level 2 engineers with clear documentation
Assist with onboarding and setup of equipment for new users
Work closely with colleagues in a professional, customer-focused manner
Requirements
6–12 months+ experience in an IT Support or Helpdesk role
Must have experience working in an Irish MSP or Microsoft Partner
Microsoft 365 administration and Active Directory experience is required
Strong knowledge of Microsoft Windows and Microsoft 365
Basic networking understanding (IP, DNS, DHCP)
Excellent communication and customer service skills
Ability to follow procedures, log issues and work to SLA
Must be based in Ireland and have a valid visa to work legally to work in Ireland
Benefits
Benefits (after probation):
Basic salary for this Level 1 IT Support role Euro 32, ,000
Company pension scheme
Income protection
Training allowance for professional development
Regular team building events
Staff discounts on IT hardware
If you have the required technical support experience within an MSP,
send your CV to Stack and Co today.
You must be legally permitted to work in Ireland and currently located in Ireland to apply.
No visa sponsorship available.
Requirements
Active Directory, Microsoft 365 Administration, Technical Support #J-18808-Ljbffr

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