Collector (Dutch Or French Speaker)

We are currently looking for a
Collections Agent
to join the Credit team.
Languages required: either Dutch or French.
Our European Service Centre office, based in Swords Dublin, offers a bright, modern, and friendly atmosphere.
Do you have confidence when discussing late payments?
Are you able to communicate your points clearly and concisely?
Your primary focus in this role will be to collect any monies owed to our business.
This must be handled sensitively and with the necessary skills.
We need a quick learner with the desire to deliver exceptional service levels, with an eye for detail, and the ability to think and act independently
About Us
The Hertz Corporation has an exciting portfolio of rental car brands – including Hertz, Dollar, Thrifty, and Firefly.
We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
This is a great opportunity for someone passionate about customer service and capable of working collaboratively as part of a team to achieve targets.
Our mission is to be the preferred rental car company, and you will have the opportunity to help steer this mission.
The Role: Taking the Wheel at Hertz
As a
Benelux Collections Agent
, you will be responsible for reducing and controlling the amount of overdue invoices in your assigned portfolio, as well as providing excellent service to customers by handling account queries regarding rental charges.
Manage a portfolio of outstanding invoices.
Achieve set targets for total cash received, including 60+, 90+, and 120+ days overdue receivables.
Ensure customers comply with their payment terms and settle overdue amounts monthly.
Utilize the BP (Business Planning) Server to stay updated on portfolio statistics, collection performance, and for reporting on aging, exceeded credit limits, and unapplied cash.
Recommend suspensions, re-activations, and referrals to minimize bad debt exposure.
Investigate and resolve incoming customer queries and complaints professionally and promptly to ensure customer satisfaction and address all issues.
Requirements
Fluency in Dutch or French and English is essential.
Previous experience in Credit Collections or Accounts Receivable is advantageous.
Proficiency in Word and Excel.
Strong communication skills, capable of engaging with management and customers.
Good analytical skills for creating clear and effective reports.
Decision-making ability to handle conflicting interests between collection and refunds.
Customer service orientation, following established guidelines and procedures.
Highly organized with the ability to prioritize tasks effectively.
Hertz is an equal opportunity employer.
All applicants must have the legal right to work in Ireland (e.g., valid EU Passport or relevant visa).
What You'll Get
Employee Friends & Family rental discount (40% for employee & partner; 30% for up to 8 additional family/friends).
Hybrid/flexible working arrangements.
Starting with 22 days holidays, increasing to 27 days with service.
Occupational Pension Scheme with up to 5% company matching contribution.
Life Cover at 4 times the base salary.
Profit Share Scheme.
Tuition support and access to comprehensive online learning platforms.
10 days paid study leave and paid exam leave during work hours.
Income protection for long-term illness.
Professional membership fees paid annually if related to the role.
Bike to Work & Travel Pass schemes.
Employee Assistance Programme for employees and their families.
Occupational Health support.
Christmas savings scheme.
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