Food And Beverage Assistant

2 days ago

Galway, Ireland The Galmont Hotel & Spa, Galway Full time

The 4* Galmont Hotel & Spa is currently hiring waiting staff.Flexible availability essential.MAIN PURPOSE OF THE JOB:To ensure that customers are served efficiently and that orders are served accurately and with courtesy to the standards required by the Company.Main Duties And ResponsibilitiesTHIS JOB REQUIRES LATE NIGHT WORKAttend or read the handover briefing at the beginning of your shift to ensure that you are aware of any events or special requirements for the day.Set up for events as per the briefing.Maintain the highest levels of personal hygiene to comply with both Food Safety regulations and MHL Grooming policiesFollow all standards as outlined in your department Standard Operating Procedures (SOP) documents.Greet customers in a welcoming manner and seat them where appropriate.Deliver a customer service experience that is warm, personal and engaging.Maintain a presence in the room regardless of how few customers there are during service, carrying a tray at all times.Take orders promptly, clearly and accurately.Complete till operations ensuring all procedures are adhered to and that all staff use their own pre-allocated micros card.Check frequently that guests are content with meal/beverage/service and ensure that all guests receive polite and courteous attention.Ensure tables are always free of unnecessary crockery, cutlery, sauces etc.Assist in the documentation of all quality standards and adhere to these standards at all times.Value the importance of teamwork showing respect for all members.Maintain a close working relationship with the Kitchen Team and other associated departments.Strive to have a complete knowledge of all elements of the food and beverage product in order to communicate comprehensively this product to the customer.You are responsible for efficient service with minimum fuss or delay.Daily cleaning duties such as sweeping, hovering and moping of floors/cleaning of equipment such as coffee machines/ using glass washers and to carry out extra duties such as deep cleaning as required.Ensure compliance, at all times, of all relevant legislation relating to weights and measures, licensing and under-age drinking.Adhere to all purchasing and stock control systems and procedures in place.Ensure that a complete handover is done with the on-coming shift and that any checklists, reports and tasks have been completed.Complete any reasonable task that is given to you by your supervisor without complaint or questionActively monitor the hotels communication channels for updates and information such as Beekeeper and notice boardsRespect guests and colleagues privacy and regard all information as confidentialBenefitsMeal Allowance / Canteen Parking Staff Discounts

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