Property And Asset Manager

Lead role in the delivery of Fold's Repairs and Asset Management servicesproviding exceptional customer service.
To manage and lead the property and asset management team
Oversee and implement Fold's AssetManagementStrategy.
Appoint and oversee contractors in the provision ofFold's responsiverepairsservice,cyclicaland planned maintenanceprogrammes.
Providepropertytechnicaladviceacross theorganisation.
As a member of Fold's middle management 'Operations Team',bea collaborative leader across theorganisation.
Key Responsibilities
Operations –AssetManagement&ResponseMaintenance
Deliver acontinuingprogrammeofstock condition surveysand maintenance of a stock databasetoenable effectiveinvestment decisions.
Deliver a high-quality responsive repairs service.
Assessing, drafting specifications, tendering,procuring, and managing contracts to deliver our responsive repairs service andmaximiseinvestment for planned and cyclical works.
Contract management, liaising with contractors when issues arise, and leading contract management meetings.
Lead role in thedevelopment of Fold'senvironmental and sustainabilityagenda.
Implement specific projects involving assets, working with external consultants and partners, and liaising with all relevant stakeholders.
Manage facilities and estate management maintenanceincluding liaising with external Owner Management Companies.
Provide advice and technicalassistanceto all Fold Officers and residents asrequired.
To support and respond to audit requirements both internal and external.
Financing the Service
Develop and managerelevantbudget for repairs, maintenance, and improvement works.
Produce detailed long-term investmentprogrammes,maintaininga 30-year projection of maintenance spending.
Leveradditionalresourcesand partnershipsto reduce investment costs, including meeting sustainability/greening agendas.
Customer Service &Tenant Engagement
Model and promote the highest standards of customer service, committing to excellence and continual improvement
SupportandfacilitateFold's tenant engagement strategyleading on projectsrelevant tothe repairs and assetmanagementservice.
Health & Safety
Ensuring that theorganisationsportfolio meets regulatory legislative standards.
Planning the annual safety servicing of components in tenants' homes.
Planning the annual safety servicing of facilities in apartment blocks.
Ensure compliance with relevant legislation and health and safety requirementsregardingasset management and repairprogrammes.
Participate in the development of risk assessments for landlord and asset management services
New Development
Providing technical due diligence and life cycle cost assessment of newbusinessopportunities.
Work with the Development Team to ensure effective property oversight as part of the scheme appraisal process.
Collaborativeworkingto oversee effectiveproperty handoversto housingand management of the defect liability period.
Systems andReporting
Manage theproperty functionthrough the development and maintenance of meaningful policies, procedures and measures that are used to continuously improve the service.
Support the identification, development, and implementation of systems for recording and reporting of property services functionsincluding the implementation of new IT software and other innovations.
Provide metricsand reportsto the Board, Executive and Operations Teams, the wider business and externally asappropriate.
The presentation of metricsand informationmust support the use of data to enable increased understanding and effective decision making.
Leadership / People Management
Collaborate with colleagues across the business and different teams, always applying a "one team approach" to leadership, operations and achieving Fold's goals and ambitions.
Promote a culture that delivers excellence and meets Fold's vision and mission in line with our values.
Be at the forefront of colleague engagement activities at both organisation and team level.
Support, educate and develop direct reports and your direct team to ensure that they have the rights skills and tools to deliver excellent services and are given opportunities to develop and excel at Fold.
Maintain a strong understanding of the operational aspects of the business through investing time with direct reports.
Collaborate with HR to ensure the best candidates are recruited to the team, develop a thorough inductionplanand actively manage the probation process.
Work with HR to ensure Foldremainscompetitive for the roles within your remit.
This job description is not exhaustive and may be amended tofacilitatechanges or improvements in FoldHousing's activities following consultation with the Job Holder.
All FoldHousingemployees have a personal responsibility to promote and to support measures designed to create a working environment that is free from harassment or discrimination on the grounds of religion, community background, age, gender, maritalstatusor disability.
Foldoperatesa 'No Smoking' Policy which includes the use of e-cigarettes.
Person Specification
ESSENTIAL CRITERIA
Specialist role related knowledge, specifically building surveying, contract management and building pathology(E)
Evidence of successful project management specifically the full life cycle of scoping, procuring, and managing repairs, cyclical and planned maintenance contracts (E)
Knowledge of Health and Safety legislation and compliance within afacilities management andconstruction setting(E)
Communication skills – verbal and written, report writing, presentation(E)
IT Literate, including sound experience of Property and Asset Management Information Systems and associated reporting packages(E)
Experience of developing productive relationships withinternal and external stakeholders(E)
Experience of being part of a successful team taking personal ownership and responsibility for meeting shared goals (E)
Experience of leading and managing a team successfully (D)
Track recordof developing and implementing policiesand procedures(D)
QUALIFICATIONS (Demonstrate on Application Form)
Third level qualification (minimum level 7) inBuilding Surveying, Construction Management, Engineering, or a relevant technical/building discipline (E)
Evidence of willingness to undertake professional development (E)
Full valid driver's license and access to a car/able to fulfil any mobility requirements of the post (E)
Membership of relevant professionalbody (D)
SKILLS AND ABILITIES (Essential)
Flexible and effective work style
Ability to work with work with people showing empathy and discretion
Excellent communication skills at all levels – verbal and written.
Highly developed presentation skills to different audiences
Evidence of both ananalytical approach to the use of metricsand alsoresults focus
Evidence ofability to work as part of a team and on own initiative.
Evidence of aproblem-solvingapproach to people management issues.
Evidence ofanattentionto detail, which persists under pressure.
Evidence of ability to work with minimum supervision.
Applicants willbe requiredto provide confirmation of relevantqualifications.
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