Technical Customer Care Specialist

Technical Customer Care Specialist - Bilingual English & French
Start Date: 11/17/2025 -
Training is 6 weeks
on-site in the Dublin office
.
There is no PTO allowed during training.
After training, your schedule may include weekends, holidays and nights
Location:
124 St Stephen's Green, Dublin 2, D02 C628, Ireland
You will be expected to be in office 2 days a week, post training.
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
Bready to make a change?
As a Technical Customer Care Specialist, you will provide a world-class experience to our Toast Customers through answering incoming customer questions primarily from the phone.
You are driven with purpose to resolve solutions and act as a Toast expert to help Toast's customers thrive.
You are hungry to learn, deliver a hospitality mindset, and are excited to showcase our rapidly expanding hardware and software suite.
To thrive as a Customer Care Specialist at Toast, you are resilient, motivated to deliver high quality customer interactions, and excel in ambiguous environments.
About this role
Deliver a top tier customer experience through creative problem-solving and consistent probing, to craft accurate & timely outcomes for Toast Customers over the phone
Perform troubleshooting and probing analysis with the customer regarding hardware, software, general billing inquiries, payment processing, and networking to guide them through the resolution process
Conduct problem analysis to narrow the scope of issues, discover the root cause of errors, and effectively resolve issues
Update and maintain accurate and detailed records of customer interactions via Salesforce, including the steps taken to resolve issues
Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes, and providing accurate time estimates for next steps
Partner closely with cross-functional teams (Restaurant Success, Onboarding, Sales etc.) to escalate and resolve more complex issues
Take ownership of learning about Toast's ever growing suite of products to provide the best assistance to our customers
Do you have the right ingredients?
Fluent / Bilingual in French and English
2+ years of experience in a role responsible for customer satisfaction and championing the customer experience, such as Technical Support
Success operating independently and navigating competing priorities in a constantly changing environment
Proven track record of success navigating and troubleshooting technical tools, for instance a Apple laptop and Android based software + Toast-native hardware
Strong communication, organizational, and influencing skills
Experience answering incoming phone calls, chats and ticketing systems
Special Sauce (Non-essential Skills/Nice to Haves)
Experience working in the tech industry or for a SaaS company
Open to schedules that may include weekends, holidays and nights
Possess product knowledge of POS hardware: the function of different devices and how they operate in a restaurant environment
Basic knowledge of Salesforce
Previous chat experience
40+ words per minute typing speed
Our Spread of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry.
Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs.
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive.
The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility.
By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs.
Our goal is to build a strong culture of connection as we work together to empower the restaurant community.
Toast is committed to creating an accessible and inclusive hiring process.
As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process.
If you need an accommodation to access the job application or interview process, please contact ******.
For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
An employer who violates this law shall be subject to criminal penalties and civil liability.
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