Merchandising Territory Manager

3 days ago

Cork, Ireland Lites Group Full time

Is Lites Group a great fit for you? Do you have: Lots of energy, ambition and enthusiasm? A third level qualification? A background in Merchandising/POS placement? An ability to learn and master new systems and processes? Excellent Microsoft office skills? An impeccable phone manner and great communication skills? The ability to prioritise the important stuff? A keen eye for detail? Excellent time management skills? The ability to lead and get the best from your team? The flexibility to operate on a flexi-time work schedule? The willingness to get out into the field and work side by side with our field staff when necessary? If so, wed love to have a chat and discuss what Lites Group can offer you including a competitive salary DOE, laptop, phone, car allowance and health insurance. Objectives for the role: Full responsibility for all activity relating to the delivery of our merchandising and marketing services to our clients. To ensure that all our field staff are fully briefed on their daily activity. To ensure our systems are understood and correctly used by all direct reports To ensure our field-based staff are empowered to deliver the services we offer by supporting them through onboarding, training and on-going communication. You must ensure your assigned geographical location is adequately staffed by creating a recruitment plan for your area and utilising the services of the recruitment specialist. Carry out any relevant activity to manage the performance of your direct reports. This will include recognition for exemplary work and disciplinary or improvement processes where deemed necessary. Ensure the health and safety policies of the business are adhered to and that your direct reports have a safe and enjoyable workplace experience. Main Responsibilities: Responsible for all outbound communications to field based staff. Including but not limited to scheduling, communicating briefs in an understandable format, ensuring daily activities will be completed and identifying potential issues before the day is finished. You are responsible for the output of your merchandisers. Our goal is to make our customers products and services look fantastic you will be judged on the performance and quality of your merchandisers. Responsible for the initial and on-going training of field-based staff. Using all of the resources at your disposal, you need to ensure that for every task that is to be completed by a member of staff, a full training session has been provided. Either digital delivery or in-person methods should be fully explored and agreed upon in advance by the head of operations. Developing a robust recruitment plan to meet the needs of a service delivery model which relies on ad hoc workers. Utilising the resources of your team to ensure adequate cover is in place and with a view to increasing the number of calls we can complete as the business demands. Full responsibility of query management in your assigned location. All correspondence from external and internal customers needs to be resolved satisfactorily within the agreed SLA. You must utilise all resources available to you to ensure there are no unanswered queries. Always keep profitability in mind when scheduling calls, analyse key metrics such as cost per activity and calls per day. Look at reducing costs wherever possible. Manage and control all mileage claims within your area. Manage and control all company owned and client owned assets in field. Always be solutions driven and look for the best outcomes for our customers. Work with the operations and SCS teams, reporting regularly on your area performance and always demonstrate a positive attitude. This role is hybrid role. Primarily youll be based in your region but will be required to travel to the office when necessary. We look forward to receiving your application, please submit your CV along with a cover letter. Skills: Merchandising Management Retail

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